Chanel Lopez
Tucson,United States
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment. Individual that holds a talent for a deep understanding of business needs. A creative leader with a commitment to collaboration. Highly skilled in project management to meet business objectives.
Overview
16
16
years of professional experience
Work History
Human Resources Director
Cottonwood Tucson
10.2019 - Current
- Oversee HR management and department operations to adhere to organizational policies and procedures
- Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
- Payroll management and track employee supervision, evaluations, training, etc
- Directed hiring and onboarding programs for new employees.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Devised hiring and recruitment policies for 120+ -employee company.
District Account Manager
CorTech International
02.2019 - 10.2019
- As an extension of Avanos' Human Resources, I provided full cycle recruitment and payroll
- My accountabilities were measured on my ability to: Advertise, creatively source, interview, background clearance, and onboard utilizing proprietary CRM, Payroll, and third-party compliance systems
- My KPI's included: Coach, mentor, develop, train and performance manage the contractor workforce as required
- In addition to my On-Site Management role, I was an important team member for our largest national account, Becton Dickinson
- An integral member of our projects team which manages compliance, audits, validations, and recruitment campaigns
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- This role has also provided me with expertise use of applicant tracking programs such as IQNavigator and Field Glass.
Human Resources Manager
Kmart
12.2018 - 03.2019
- As the Human Resources Manager of a department store with over sixty employees, my responsibilities included processing payroll using Work Force Management software
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Payroll Specialist
Robert Half
11.2017 - 06.2018
- As a contracted employee through Robert Half, I worked various Payroll Specialist positions, that included processing payroll for over 100 employees per job site
- I would produce daily reports for data and monthly reports to showcase the payroll output
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Human Resources Director
Watermark Retirement Communities
12.2016 - 09.2017
- Human Resources Director for The Hacienda at the River: Interview and onboard new hires of multiple positions
- Assist in management of 40+ associates, oversee associate issues/concerns
- Directed New Hire Orientation, process payroll for 70+ associates
- Conflict management and problem solving between associates HRIS/Payroll Generalist
- Process Payroll for multiple Watermark Retirement Communities
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
Customer Service Associate
Citi Bank
01.2015 - 03.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Advocate
UnitedHealth Group
10.2013 - 04.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Educated customers about Medical Insurance options and processed purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Receptionist
Sutter Health
02.2008 - 12.2009
- Systematized archives, resulting in quicker release of requested documents
- Administered customer service in person and over phone, keying in new patient information daily
- Ensured consistent inventory throughout laboratory
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients, and updated client records.
- Tracked important information in EPIC spreadsheets and ran reports or generated graphs using data.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Master of Business Administration - Human Resource Management
American InterContinental University
Online01.2015
Bachelor of Business Administration - Healthcare Management
American InterContinental University
Online01.2013
Associate of Arts (AA) - Business Administration and Management, General
American InterContinental University
Online01.2011
Skills
- Contract Negotiation
- Training Development
- Investigative Oversight
- Compliance
Languages
English (Native or Bilingual)
Spanish (Elementary)
Italian (Elementary)
Degree
MBA, Human Resource Management
BA, Healthcare Management
AA, Business Adminsitration
Social Media Expert
Knowledgeable in all social media platforms in utilizing for business needs
Timeline
Human Resources Director
Cottonwood Tucson
10.2019 - Current
District Account Manager
CorTech International
02.2019 - 10.2019
Human Resources Manager
Kmart
12.2018 - 03.2019
Payroll Specialist
Robert Half
11.2017 - 06.2018
Human Resources Director
Watermark Retirement Communities
12.2016 - 09.2017
Customer Service Associate
Citi Bank
01.2015 - 03.2015
Customer Service Advocate
UnitedHealth Group
10.2013 - 04.2014
Front Desk Receptionist
Sutter Health
02.2008 - 12.2009
Master of Business Administration - Human Resource Management
American InterContinental University
Bachelor of Business Administration - Healthcare Management
American InterContinental University
Associate of Arts (AA) - Business Administration and Management, General
American InterContinental University
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