Summary
Overview
Work History
Education
Skills
Professional Highlights
Affiliations
Timeline
Generic

Chanel MCcorkle

Baltimore,Maryland

Summary

To obtain employment in a company that requires my expertise and will help me to excel using my customer service and office skills. Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

24
24
years of professional experience

Work History

Administrative Receptionist

August Home Care
Hunt Valley, Maryland
03.2024 - Current
  • Greeted visitors, answered and directed incoming calls, and provided general information to callers.
  • Assisted with data entry into the company's database system.
  • Managed a multi-line telephone system and distributed incoming mail.
  • Created documents, spreadsheets, presentations, reports, and other materials as needed.
  • Scheduled appointments and maintained calendars for staff members.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating requirements; placing and expediting orders for supplies; verifying receipt of supplies.
  • Provided administrative support to managers in various departments including document preparation, filing, photocopying and faxing.
  • Organized conference rooms for meetings and events when necessary.
  • Conducted research on a variety of topics related to office operations and business processes.
  • Monitored office equipment maintenance contracts to ensure timely service calls were made when necessary.
  • Prepared agendas for meetings with appropriate supporting documentation such as minutes of previous meetings or action items lists.
  • Handled confidential material with discretion in accordance with established policies and procedures.
  • Proofread documents prior to distribution ensuring accuracy of grammar, spelling, punctuation.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Used company badging system to create badges for new employees and visitors.
  • Coordinated pick-up and delivery of express mail services.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled conference room scheduling.
  • Reported suspicious individuals to supervisor.
  • Scheduled and confirmed appointments and meetings for management team.
  • Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Provided comprehensive administrative support to team members, including copying documents, faxing information, organizing files, and managing schedules.

Problem Solver

Kohls warehouse
09.2021 - 03.2024
  • Fix customer orders and ship them out as fast as possible
  • I also provide excellent packing service as well as sorting and driving forklifts and other machines.

Delivery driver

Jjcs courier services
01.2020 - 01.2021
  • Provided fast delivery service and Great customer service.
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Assisted warehouse personnel in packing orders when necessary.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Checked tires for proper inflation before leaving on each route.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Processed shipment documents neatly and efficiently for each load.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Presented order bills and collected payments for deliveries.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Kept accurate logs of all deliveries and trips.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Verified deliveries against shipping instructions prior to delivering to customers.

Problem solver

Amazon fulfillment warehouse
01.2015 - 01.2020
  • Provided excellent service by packing sorting and stowing items to be shipped fast for customers
  • I also fixed problems that occurred with packages.

Dietary Aide

St Joes Hospital
Baltimore, Maryland
07.2012 - 03.2015
  • Provide customer service to hospital patients, assisting with delivering meals during the course of the day Also, other odd jobs such as being an on duty in the kitchen cooking meals for hospital patients, also cashiering.
  • Stocked supplies in dining areas as needed.
  • Assisted with preparation of snacks and other light meals.
  • Worked closely with dietitians to ensure proper nutrition for each resident and patient.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Prepared and served meals according to dietary guidelines.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Assisted in the ordering, receiving, storage, and inventory of food items.
  • Ensured that all food was prepared according to established health standards.
  • Monitored expiration dates on products and disposed of any spoiled or expired foods.
  • Provided assistance with meal setup, serving, and clean up as needed.
  • Observed special diets prescribed by physicians or nutritionists.
  • Checked temperatures of hot food before serving it to patients and residents.
  • Maintained a safe working environment by following all safety protocols.
  • Provided nutritional advice to residents and patients regarding their diet plans.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Directed patrons to restrooms and other amenities within facility.
  • Rotated inventory to reduce waste and optimize freshness.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Filled and served various beverages for customers.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Assembled and served meals according to specific guest requirements.
  • Packaged and bagged cooked food and prepared items.
  • Refilled condiments, napkins and server workstations.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Made meals in accordance with company standards and requirements.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Collaborated with team to deliver timely service of items.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Followed dietary procedures in accordance with established policies.
  • Engaged with residents to provide positive and enriching experiences.
  • Stocked food and other supplies for main kitchen and units.
  • Cleaned and maintained dining room during and after each meal service.
  • Served specific meals to patients with special dietary needs.
  • Served food and snacks according to planned menu and patients' diet orders.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Set up trays and food service carts to deliver food to residents.

Cashier/Checker

Rite Aid Corporation
Baltimore, Maryland
04.2011 - 07.2012
  • Provide excellent face to face customer service to all customers
  • As a customer service representative, worked as a cashier with the employer rite aid corporation
  • Scan customers purchases, usage of cash drawer, answer customers questions by way of phone or while customer was shopping in the store
  • Stock store shelves with update merchandise also assist with any other assignment given while on duty.

Lead Teacher

Kinder care Learning Centers
Raleigh, North Carolina
05.2010 - 02.2011
  • As a lead teacher at Kinder Care, we as teachers were able to stride and help our young people to learn to their full potential of learning age appropriate
  • Also as a teacher other responsibilities were to assist with Feeding, changing diapers, teaching, loving, and caring for young children.

LA petite Academy

November 2007
Raleigh, North Carolina
- 05.2010
  • With the continuous support, growth and encouragement of my supervisor; provide the needed services to the wonderful children that we served at our learning center
  • We as learning teachers were able to stride and help our children learn to their fullest potential
  • These all consist of changing, feeding, and teaching, loving and caring for our young ones.

Lead Teacher

Kinder care Learning Centers
Raleigh, North Carolina
01.2000 - 11.2007
  • As a lead teacher at Kinder Care, we as teachers were able to stride and help our young people to learn to their full potential of learning age appropriate
  • Also as a teacher other responsibilities were to assist with Feeding, changing diapers, teaching, loving, and caring for young children.

Cashier/Checker

Harris Teeter, Inc.
Raleigh, North Carolina
01.2004 - 01.2005
  • Assist customer
  • Handled money, stocked shelves, answered customer questions as a cashier
  • Used cash register to enter customers’ groceries items and provided excellent customer service.

Cashier

Taco Bell
Raleigh, North Carolina
05.2002 - 02.2004
  • Provide excellent customer Service by working the cash register, gathering fast food orders, filling drinks, also any other job duties assigned.

Education

High School Diploma -

Durham Technical Adult High School
Durham, NC
06-2000

Some College (No Degree) - Early Childhood Education

Stanly Community College
Albemarle, NC

Skills

  • Customer Service
  • Office Skills
  • Cashiering
  • Face to Face Customer Service
  • Cash Handling
  • Phone Etiquette
  • Stocking Shelves
  • Teaching
  • Childcare
  • Problem Solving
  • Packing
  • Sorting
  • Stowing
  • Delivery
  • Forklift Operation
  • Complaint Investigation
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Document and Records Management
  • LiveChat Messaging
  • Stock management
  • Sales Quota Achievement
  • Inbound and Outbound Calling
  • Interpersonal Communication
  • Call Center Operations
  • English Fluency
  • Account Reconciliation
  • Business development understanding
  • Time management abilities
  • Salesforce
  • Report creation
  • Account updating
  • Warehouse industry regulations knowledge
  • Billing Adjustments and Refunds
  • Analytical Thinking
  • Business Development
  • MS Office
  • Data Evaluation
  • Service Upselling
  • Product Education
  • Order Fulfillment
  • Inventory Tracking
  • Problem Identification
  • Material Handling
  • Pallet Jack Operation
  • Account Management
  • Innovative thinking
  • Quality Control
  • Promotional support
  • Call Documentation
  • Order Processing
  • Needs Assessment
  • Teamwork and Collaboration
  • Professionalism
  • Policies and Procedures Adherence
  • Adaptability
  • Employee Coaching
  • Product and service knowledge
  • Team Collaboration
  • Administrative and Office Support

Professional Highlights

To obtain employment in a company that requires my expertise and will help me to excel using my customer service and office skills.

Affiliations

  • Movies
  • Dance
  • Eat

Timeline

Administrative Receptionist

August Home Care
03.2024 - Current

Problem Solver

Kohls warehouse
09.2021 - 03.2024

Delivery driver

Jjcs courier services
01.2020 - 01.2021

Problem solver

Amazon fulfillment warehouse
01.2015 - 01.2020

Dietary Aide

St Joes Hospital
07.2012 - 03.2015

Cashier/Checker

Rite Aid Corporation
04.2011 - 07.2012

Lead Teacher

Kinder care Learning Centers
05.2010 - 02.2011

Cashier/Checker

Harris Teeter, Inc.
01.2004 - 01.2005

Cashier

Taco Bell
05.2002 - 02.2004

Lead Teacher

Kinder care Learning Centers
01.2000 - 11.2007

LA petite Academy

November 2007
- 05.2010

High School Diploma -

Durham Technical Adult High School

Some College (No Degree) - Early Childhood Education

Stanly Community College

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Chanel MCcorkle