High-performing, with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.
Hi, I’m
CHANEL MCDONALD
Atco,NJ
Summary
Overview
14
years of professional experience
1
Certification
Work History
Amazon Fulfillment
Learning Ambassador
Job overview
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Supported interaction between students during group work activities using guided conversation.
- Offered feedback to other providers to effectively address students' needs.
- Created, collected, and recorded data on student progress to determine next steps for student success, with 95% of students exceeding to higher roles.
- Assessed student needs to determine appropriate level of required support.
- Led small group sessions to help students review and practice concepts.
- Assisted in development of individualized learning plans for student success.
- Developed and implemented lesson plans to reinforce learning concepts and skills
- Communicated product value, quality, and style to educate and entice potential customers
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently
- Supported students in use of technology to enhance their learning
- Offered feedback to other providers to effectively address students' needs
- Led small group sessions to help students review and practice concepts
- Assisted in development of individualized learning plans for student success
Amazon Fulfillment Center, ISS Problem Solver
ISS/Problem Solve Trainer
10.2018 - Current
Job overview
- Leveraged technology to troubleshoot and track issues efficiently.
- Researched and extracted data to complete tasks.
- Defined problem to identify, prioritize and select alternatives.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Maintained 100% completion rate daily.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Proved successful working within tight deadlines and fast-paced environment
- Skilled at working independently and collaboratively in team environment
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Cultivated interpersonal skills by building positive relationships with others
- Proved successful working within tight deadlines and fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed
PHH MORTGAGE
HSBC
Loss Mitigation Representative
08.2014 - 12.2017
Job overview
- Provided reinstatement and payoff quotes to clients.
- Assessed clients' financial data to determine loan suitability.
- Reached out to borrowers to discuss current status and loan workout options, managing over 70 customer calls per day.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Discussed property liquidation options with customers.
- Assisted with short sales and deed in lieu processes.
- Helped customers navigate options to maintain homeownership, achieving 90% success of customers land their homeownership goals.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Monitored paperwork procedures to prevent error-related losses.
- Remained updated with latest information related to mortgage products and services being offered
CoreLogic
Appraisal Coordinator
01.2009 - 10.2013
Job overview
- Maintained pipeline of over 80-100 orders daily, establishing start to completion for loan closings.
- Obtained fee amounts from fee appraisers for applications requiring loan estimates.
- Monitored completion of reports and turnaround of orders for fee and staff appraisers.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Communicated with fee appraisers regarding orders, reports and assignment schedules.
- Conducted ongoing reviews of program financial systems to assess cost control measures
Education
Winslow High SchoolAtco, NJ
High School Diploma
06.2006
University Overview
Skills
- Software Languages
- Personnel Mentoring
- Operational Efficiency
- Inventory Control Processes
- Customer Satisfaction
- Creative Issue Resolution
- Issue and Resolution Tracking
Certification
- Certified Identity and Access Management (IAM), Amazon Web Service - 11/2022 to present
Timeline
ISS/Problem Solve Trainer
Amazon Fulfillment Center, ISS Problem Solver
10.2018 - Current
Loss Mitigation Representative
PHH MORTGAGE
HSBC
08.2014 - 12.2017
Appraisal Coordinator
CoreLogic
01.2009 - 10.2013
Learning Ambassador
Amazon Fulfillment
Winslow High School
High School Diploma
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