Chanel Miller
Customer Centric
Wisconsin Dells,WI
Summary
Detail-oriented and tech-savvy professional with a strong background in customer service, computer proficiency, and hospitality. Skilled in Microsoft Office Suite and problem-solving, Adept at handling multiple tasks efficiently, collaborating with team members, and delivering exceptional guest experiences.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Shift Manager
Culver's Restaurant
05.2023 - 02.2025
- Supervised daily operations, ensuring accurate record-keeping and efficient team performance
- Utilized computer systems to process orders, manage schedules, and handle documentation
- Delivered exceptional customer service, resolving issues promptly and professionally
Housekeeping Supervisor
Mount Olympus Theme & Water Park
05.2022 - 08.2023
- Communicated with the front desk to update room availability, maintaining seamless operations
- Used software tools to track tasks and manage documentation
- Inspected and cleaned rooms to ensure high-quality standards
Customer Service Representative - Floor Assistant
Sutherland Global Services
09.2019 - 02.2022
- Handled customer inquiries via phone and email, logging all interactions in CRM systems
- Maintained detailed records of customer interactions using software like Zendesk
- Adhered to company policies while resolving customer concerns swiftly
Education
Camperdown High School
05.2017 - 07.2018
High School Diploma - Certificate in Business Studies, Caribbean Secondary Education Certificate (CSEC) - 8 subjects
Vauxhall High School
09.2013 - 07.2017
Skills
- Record-Keeping
- Office Suite (Excel, Word, Outlook)
- Computer Proficiency
- Hospitality & Guest Services
- Problem-Solving & Critical Thinking
- Team Collaboration & Leadership
- Customer Service & Communication
Timeline
Shift Manager
Culver's Restaurant
05.2023 - 02.2025
Housekeeping Supervisor
Mount Olympus Theme & Water Park
05.2022 - 08.2023
Customer Service Representative - Floor Assistant
Sutherland Global Services
09.2019 - 02.2022
Camperdown High School
05.2017 - 07.2018
High School Diploma - Certificate in Business Studies, Caribbean Secondary Education Certificate (CSEC) - 8 subjects
Vauxhall High School
09.2013 - 07.2017
Similar Profiles
Zachary PokorneyZachary Pokorney
Assistant Manager at Culver's RestaurantAssistant Manager at Culver's Restaurant
Lukas MurphyLukas Murphy
Restaurant Team Member at Culver's RestaurantRestaurant Team Member at Culver's Restaurant
Lynnayah FleischmanLynnayah Fleischman
Team Member at Culver's RestaurantTeam Member at Culver's Restaurant
Jacob RinkJacob Rink
Crew Member at Culver's RestaurantCrew Member at Culver's Restaurant
Alyssa ObniskiAlyssa Obniski
Registered Nurse at Marshfield ClinicRegistered Nurse at Marshfield Clinic