Summary
Overview
Work History
Education
Skills
Core Competencies
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Chanel Monah

Grand Rapids,MI

Summary


Results focused Agile Scrum Master with cumulative 10+ years of professional experience and more than 7 years as Scrum Master successfully delivering IT projects through improved productivity, performance and cost control.

Demonstrative Scrum Master and effective communicator Well-versed in building positive relationships with customers and other stakeholders with ability to interface and influence leaders across an organization . Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value projects with excellent planning competencies.


Detail-oriented team player with strong organizational skills. Great Leadership qualities and strong decision-making skills with experience in coaching, mentoring and leading cross functional teams. Organized and dependable with excellent time management and problem solving skills, successful at managing multiple priorities with positive attitude and willingness to take on added responsibilities to meet team's goals.

Overview

11
years of professional experience
1
Certification

Work History

HTC Global Services

Sr Scrum Master
03.2021 - 03.2023

Job overview

  • Organize and facilitate all Scrum ceremonies while coaching teams towards agile best practices and self-organization
  • Analyze process standards and metrics to identify areas of need and provide solutions for improvement.
  • Support Product Owners in executing techniques for effective Product Backlog management and writing of User Stories, defining Acceptance Criteria, Definition of Ready and Definition of Done.
  • Represent and update teams progress during Scrum Of Scrums and other Agile Delivery meetings.
  • Facilitating discussions and conflict resolution while providing all support to teams using servant leadership style whenever possible, leading by example.
  • Utilizing aspects of Kanban, XP, Lean, Scrum, and SAFe simultaneously to address complex issues across teams.
  • Provides guidance and helps educate teams on Agile process, best practices and implementation.
  • Helps to identify and remove impediments while shielding teams against outside distractions, to foster a high performing environment, continuous flow, and relentless improvement
  • Collaborate with other agile practitioners in identifying and managing dependencies across projects.
  • Facilitate and coordinate team's work during PI Planning.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Generated and present reports on team's progress and performance to leadership.
  • Ensures that goals, scope, and product domain are understood by everyone on the Scrum Team
  • Collaborate with RTEs and other scrum masters in identifying areas of need for SRE coverage, help in identifying/mitigating risks and dependencies
  • Streamlined and optimized workflow and communication by implementing Agile frameworks.

ITC Staffing

Sr Scrum Master
01.2018 - 02.2021

Job overview

  • Organize and facilitate all scrum ceremonies; Sprint Planning, Daily stand up, Sprint review/Demos, Retrospective, Refinement.
  • Coached teams on Agile practices and provided necessary training to create positive mindset to Agile methodologies
  • Collaborated with product owners, team members, and other scrum masters to define solutions and drive progress.
  • Create/maintain the appropriate vehicles for open communication within the scrum teams to foster a trusting and safe team environment.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Facilitate team's work during PI planning and provide updates on Team’s progress while proactively managing dependency communications in the Scrum of Scrums and other ART syncs.
  • Worked with Product Owners to groom and prioritize the product backlog while assisting with writing of user stories.
  • Synchronize with stakeholders to define, understand requirements and version control for upcoming releases.
  • Identify and Remove blockers while shielding team against external distractions.
  • Organize and facilitate all scrum ceremonies at both the team and ART levels
  • Track & report team progress leveraging appropriate Agile metrics like burndown chart, velocity, capacity, lead time, cycle time etc.
  • Partnered with project team members to identify and quickly address problems.
  • Evangelized Agile as strategic asset of culture and business value.
  • Motivate teams towards self organization and high performance.

KeyTech Solutions

Agile Project Manager
08.2016 - 12.2017

Job overview

  • Worked with business product owners to create product vision and roadmaps.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Provide visibility of work progress using Jira reporting tools for sprint velocity, burndown/burnup charts
  • Monitored project progress, identified risks and took corrective action as needed.
  • Streamlined and optimized workflow and communication by implementing Agile frameworks.
  • Acted as go-to resource for project teams, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Worked closely with and listened to team members' feedback to identify issues and resolve conflicts.
  • Maintained open communication by presenting regular updates on project status to all stakeholders.
  • Led and facilitated all agile ceremonies.
  • Function as servant leader through coaching, mentoring, and facilitating the agile concept, adoption and implementation
  • Analyzed project performance data to identify areas of improvement.
  • Reported regularly to stakeholders on project budget, progress and technical problems.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Support product owner in management of product backlog and keeping it health and up to date.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Maintained open communication by presenting regular updates on project status to stakeholders.
  • Researched current trends to stay knowledgeable while mentoring teams in Agile best practices.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

LPX Consulting

Process Improvement Analyst/Scrum Master
09.2012 - 07.2016

Job overview

  • Recommended improvements for cross-functional projects and processes.
  • Developed Continuous Improvement/Lean production training programs for onsite implementation.
  • Monitored implemented solutions, documented data and modeled trends.
  • Evangelized Agile Methodology throughout the organization to improve communications between IT, Engineering, Product Management, and Business providing transparency and obtaining great business value
  • Partnered with IT and business owner to drive and manage the solution development process and ensure the product team understands direction and vision
  • Facilitated scrum ceremonies as needed and assist product in translating business project requirements into user stories while maintaining healthy product backlogs.
  • Analyze existing processes and recommend new processes to improve efficiency.
  • Identified problems and worked with senior management to develop effective solutions.
  • Developed process improvement initiatives and analyzed problems to create corrective action strategy.
  • Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
  • Developed custom value stream mapping to monitor production efficiency.
  • Performed cost-benefit analysis for proposed changes.
  • Completed process mapping to provide foundation for evaluations.
  • Applied mass balance, capability analysis and design of experiment to process improvement for overall process overhaul.

Education

University of Wales, UK
Cardiff, Wales

MBA from Business Administration And Management
06.2011

University Overview

Skills

  • Communication
  • Leadership
  • Scrum
  • Facilitator
  • Problem Solving
  • Project Management
  • Agile Principles
  • SAFe
  • Jira, Kanban, Lean, Azure, Kanban, XP
  • Process Improvement
  • Conflict Management
  • Release Planning
  • Risk Identification
  • Public Speaking
  • Vendor Selection
  • Document Review

Core Competencies

Core Competencies

Leadership and Innovation: 

  • Great Communicator
  • Strategic thinker.
  • Servant Leader.
  • Creative problem-solving and Relationship Building abilities

 



Accomplishments

Accomplishments

    Leadership and Innovation: Took initiative in developing a systematic approach towards faster delivery and reduction of cycle time by introducing a"User Story Ongoing Demo" in addition to team's regular review session. This presented teams an opportunity to get feedback at a very early stage of development thereby minimizing customer push back at the very end of the delivery cycle.


    Process Improvement: Successfully led initiative to introduce Agile methodologies to corporate IT department of over 25 employees. Coached and mentored other team members in Scrum ceremonies and educated other product owners in Agile. Customer satisfaction on Agile-led projects increased by 23% in the first six months, benchmarked against non Agile projects

Certification

  • Professional Scrum Master - scrum.org
  • Professional Product Owner- scrum.org
  • SAFe Scrum Professional - Scaled Agile
  • Project Management Professional - PMI

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Sr Scrum Master
HTC Global Services
03.2021 - 03.2023
Sr Scrum Master
ITC Staffing
01.2018 - 02.2021
Agile Project Manager
KeyTech Solutions
08.2016 - 12.2017
Process Improvement Analyst/Scrum Master
LPX Consulting
09.2012 - 07.2016
University of Wales, UK
MBA from Business Administration And Management

Similar Profiles

CREATE PROFILE
Chanel Monah