Chanel Murphy
Fort Myers,FL
Summary
Dynamic professional with a proven track record in customer service and computer skills, honed across diverse roles from the Florida House of Representatives to Quality Independence. I am known to excel in team collaboration and problem-solving, significantly enhancing operational efficiency. I am hopeful to demonstrate my unique blend of sales acumen and clear communication, resulting in positive outcomes and increased stakeholder satisfaction to your organization.
Overview
9
9
years of professional experience
Work History
Political Intern
Florida House of Representatives
01.2016 - 03.2017
- Criticized and commented on political issues in public media forums to highlight policies and sway opinion.
- Delivered political subject matter expertise to government representatives and civic officials.
- Identified trends in Lee County policies and economics to assist Lee County organizations with key decision making.
- Responded to all inquiries from general public by phone and email within 1-2 business days.
Team Associate
Ross Stores
08.2017 - 03.2018
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Solved customer challenges by offering relevant products and services.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Saks Fifth Avenue
04.2021 - 05.2023
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
CNA
Quality Independence
08.2023 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Transported patients between rooms and appointments or testing locations.
Education
Bachelor of Science - Health Admi
Southern New Hampshire University
Hooksett, NH08.2026
High School Diploma -
Dunbar High School
Fort Myers, FL06.2017
Skills
- Customer Service
- Computer Skills
- Sales and Marketing
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Multi-Line Phone Systems
- File Maintenance
- Program coordination
Languages
haitian creole
Native or Bilingual
Timeline
CNA
Quality Independence
08.2023 - Current
Customer Service Representative
Saks Fifth Avenue
04.2021 - 05.2023
Team Associate
Ross Stores
08.2017 - 03.2018
Political Intern
Florida House of Representatives
01.2016 - 03.2017
Bachelor of Science - Health Admi
Southern New Hampshire University
High School Diploma -
Dunbar High School
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