Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Myers

Atlanta,GA

Summary

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Achieved significant improvements in service quality and business performance by leveraging technical support and creative problem-solving abilities. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned.

Overview

6
6
years of professional experience

Work History

(Remote) Customer Service Supervisor

StarTek
08.2020 - 10.2023
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
  • Noted customer correspondence in CRM to track requests, problems and solutions.
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Recommended metrics and models based on observed trends.
  • Worked with internal teams to understand business needs and changing strategies.

Data Entry/Account Administrative Representative

Ecentric Solutions
07.2019 - 08.2020
  • Performed administrative tasks and assisted in executing business solutions.
  • Successfully entered data into the company database and validated the accuracy of valuable company information.
  • Used and analyzed data from automated information aggregators to update the database.
  • Generated data reports, entered company findings into the database, and performed backups.
  • Supported data entry across departments as requested, switching promptly to new projects.

Customer Service Representative

Teleperformance
12.2017 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy and implemented targeted solutions resulting in increased loyalty and repeat business.45
  • Responded to customer requests for products, services, and company information.
  • Cross-trained in multiple departments to process customer service requests via phone support, email support, or live chat when needed.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
  • Guided customers through troubleshooting, navigating the company website, or using the products or service using digital tools.
  • Assisted customers by providing confirmations, answering questions, and offering general information.

Education

High School Diploma -

Wade Hampton High School
06-2017

Skills

  • Creative problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Efficient and Detail Oriented
  • Technical Support
  • Supervisory Experience
  • Sales
  • Email Support
  • Salesforce
  • Understanding Customer Needs
  • Call Documentation
  • Order and Refund Processing
  • Data Entry
  • CRM Software
  • LiveChat Support Microsoft Office

Timeline

(Remote) Customer Service Supervisor

StarTek
08.2020 - 10.2023

Data Entry/Account Administrative Representative

Ecentric Solutions
07.2019 - 08.2020

Customer Service Representative

Teleperformance
12.2017 - 01.2019

High School Diploma -

Wade Hampton High School

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Chanel Myers