Data Analysis
Chanel O'Connor
Rochelle Park,NJ
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Just Hits LLC. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Energetic worker with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
3
3
years of professional experience
1
1
Language
Work History
Office Manager
Just Hits LLC
06.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed office operations while scheduling appointments for department managers.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Created, maintained and updated filing systems for paper and electronic documents.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Excellent communication skills, both verbal and written.
- Managed accurate and timely processing of staff billing statements.
Crew Member
AMC
11.2022 - 07.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Safeguarded theater facilities by adhering to safety regulations and conducting routine checks of equipment functionality.
- Participated in pre-show meetings with fellow crew members discussing safety concerns or potential issues, ensuring smooth production process.
- Helped maintain positive work environment through clear communication, teamwork, and conflict resolution when necessary among crew members.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Troubleshot technical issues to maintain high-quality viewing experience.
- Prepared reports on daily activities and sales to provide management with relevant information.
- Handled emergency situations to maintain safety of staff and customers.
- Checked IDs for age-restricted shows in compliance with regulations.
- Contributed positively to welcoming atmosphere within theater by greeting guests upon arrival and thanking them upon departure.
- Implemented crowd control measures during high-traffic periods, promoting safety within theater premises.
Assistant Manager
16 Handles
06.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
- Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
- Actively participated in staff meetings, contributing ideas for improvements in operations or customer experience.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
High School Diploma -
Hackensack High School
Hackensack, NJ 05.2001 -
Skills
Software
Microsoft Office
Spreadsheets
Timeline
Office Manager
Just Hits LLC
06.2023 - Current
Crew Member
AMC
11.2022 - 07.2023
Assistant Manager
16 Handles
06.2021 - 11.2022
High School Diploma -
Hackensack High School
05.2001 -
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