Chanel Oliver
Stamford,CT
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist III
Hospital for Special Surgery
Stamford, CT
09.2022 - Current
- Conducted accurate patient registration interviews and entered required data into the Epic system in accordance with financial and departmental guidelines.
- Worked closely with departmental staff members to ensure proper care coordination across multiple departments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments, and procedures.
- Resolved issues related to the registration process, including eligibility verification and authorization problems..
Patient Service Associate
Northeast Medical Group
Stamford, CT
12.2021 - 07.2022
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Answered incoming calls, responded to inquiries from patients, and other medical offices.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
Front Desk Specialist
Columbia Doctors
Tarrytown, NY
10.2017 - 07.2021
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Front Desk Specialist
Orthopedic & Neurosurgery Specialists
Greenwich, CT
02.2016 - 08.2016
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Ordered office supplies when needed while monitoring inventory levels at all times.
Claims Resolution Specialist
Medtech Professional Billing
New Rochelle, NY
06.2014 - 09.2015
- Adhered to established workflow processes and timelines in order to meet performance goals.
- Reconciled accounts receivable balances against payment records on a regular basis.
- Processed payments, refunds, and adjustments.
- Assessed eligibility of patients for health insurance coverage based on policy guidelines.
Education
Bachelor of Science - Health Care Administration
Monroe College
New Rochelle, NY06.2027
Medical Billing & Coding Certificate -
Sanford Brown Institute
White Plains, NY05.2014
Diploma -
White Plains High School
White Plains, NY06.2006
Skills
- HIPAA Compliance
- Data entry proficiency
- Insurance Verification
- Patient Registration
Timeline
Patient Access Specialist III
Hospital for Special Surgery
09.2022 - Current
Patient Service Associate
Northeast Medical Group
12.2021 - 07.2022
Front Desk Specialist
Columbia Doctors
10.2017 - 07.2021
Front Desk Specialist
Orthopedic & Neurosurgery Specialists
02.2016 - 08.2016
Claims Resolution Specialist
Medtech Professional Billing
06.2014 - 09.2015
Bachelor of Science - Health Care Administration
Monroe College
Medical Billing & Coding Certificate -
Sanford Brown Institute
Diploma -
White Plains High School
Similar Profiles
Aurelis Caridad MaderaAurelis Caridad Madera
Spine Surgery Observership in Orthopedic Spine Surgery With Dr. Sheeraz Qureshi- Minimally Invasive Spine Surgery at Hospital for Special SurgerySpine Surgery Observership in Orthopedic Spine Surgery With Dr. Sheeraz Qureshi- Minimally Invasive Spine Surgery at Hospital for Special Surgery
Tasha SandersTasha Sanders
Patient Access Specialist III/Epic Expert at Hospital for Special SurgeryPatient Access Specialist III/Epic Expert at Hospital for Special Surgery
Mame A. Serwah-Boah NPMame A. Serwah-Boah NP
Clinical Nurse 1/ Clinical Nurse 2 Orthopedic Inpatient at Hospital for Special SurgeryClinical Nurse 1/ Clinical Nurse 2 Orthopedic Inpatient at Hospital for Special Surgery
Carlos AgostoCarlos Agosto
Senior Software Engineer at Hospital for Special SurgerySenior Software Engineer at Hospital for Special Surgery
Guy ForttGuy Fortt
Fusion Technician at Security Industry SpecialistsFusion Technician at Security Industry Specialists