Chanel Ousley
Customer Experience Associate
Chicago,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service/Order Entry Processor
METROPOLIS COFFEE COMPANY
5 2022 - 10.2023
- Handled difficult and complex customer complaints, resolving issues within 5 minutes, on average, and receiving an customer satisfaction score of 4.9 out of 5.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Bolstered company reputation as a trustworthy supplier through diligent adherence to established quality guidelines for every entered order
Front Desk Receptionist
WARREN BARR GOLD COAST
05.2017 - 06.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival.
- Handled successfully 50+ calls daily, no with complaints within 5 years.
Cashier
TARGET
06.2006 - 07.2015
- Processed over 75 customer transactions per day with 99.5% accuracy, and enhancing overall customer satisfaction ratings by 25%.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoting positive shopping experiences by greeting customers warmly upon entry and providing assistance as needed.
Education
Associate of Science - Nursing
City Colleges of Chicago-Malcolm X College
Chicago, IL 01.2024 - Current
Skills
- Typing Speed
- Deadline-oriented
- Sales Support
- Numeric Data Entry
- Customer Service
- Active Listening
- Complaint resolution
- Product Knowledge
- Call Management
Timeline
Associate of Science - Nursing
City Colleges of Chicago-Malcolm X College
01.2024 - Current
Front Desk Receptionist
WARREN BARR GOLD COAST
05.2017 - 06.2021
Cashier
TARGET
06.2006 - 07.2015
Customer Service/Order Entry Processor
METROPOLIS COFFEE COMPANY
5 2022 - 10.2023
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