Chanel Peterson
Hagaman,NY
Summary
Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
New York Nephrology
05.2018 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service/Cashier
Bowman Orchards
09.2013 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Commercial Cleaning
Finnigan’s on the Lake/Carney’s Tavern
08.2016 - 09.2023
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Used time management and efficient cleaning methods to meet deadlines.
Field Crew/Admin. Assistant
Bryerwood Tree & Lawn Services, LLC
02.2017 - 10.2021
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Completed clerical tasks such as filing, copying, and distributing mail.
Scheduling Coordinator
Saratoga Schenectady Gastroenterology
05.2016 - 09.2017
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Administrative Assistant
Albany Dental Care
09.2015 - 04.2016
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Ensured cleanliness, effectively disinfecting all equipment used in production areas.
Office Help/Teacher's Assistant/Cook
Maple Leaf Childcare Center
11.2007 - 06.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Enhanced children''s nutrition by preparing and serving balanced meals according to dietary guidelines.
- Assisted Director with daycare operations through effective scheduling, classroom management and staff management.
Education
Associates in Medical Administrative Assisting -
Bryant & Stratton College
Albany, NY04.2009
Certificate in Graphic and Visual Communications I -
WSWHE BOCES
Saratoga Springs, NY01.2004
High School Diploma -
Burnt Hills Ballston Lake High School
Burnt Hills, NY06.2003
Skills
- Attention to Detail
- Time Management
- Multitasking
- Adaptability
- Customer/Client Relations
- Administrative Support
- Documentation and Recordkeeping
Professional References
Sue Cerone
Manager
Howard Hannah Real Estate- Empire Office
Albany, NY
518-527-9720
Ken Bowman
Owner
Bowman Orchards
Rexford, NY
518-858-9257
Matt Finnigan
Owner
Finnigan's on the Lake
Ballston Lake, NY
518-683-1450
Dr. Mujtaba Hasnain
Nephrologist
New York Nephrology
Albany, NY
862-250-7279
Timeline
Medical Receptionist
New York Nephrology
05.2018 - Current
Field Crew/Admin. Assistant
Bryerwood Tree & Lawn Services, LLC
02.2017 - 10.2021
Commercial Cleaning
Finnigan’s on the Lake/Carney’s Tavern
08.2016 - 09.2023
Scheduling Coordinator
Saratoga Schenectady Gastroenterology
05.2016 - 09.2017
Administrative Assistant
Albany Dental Care
09.2015 - 04.2016
Customer Service/Cashier
Bowman Orchards
09.2013 - Current
Office Help/Teacher's Assistant/Cook
Maple Leaf Childcare Center
11.2007 - 06.2015
Associates in Medical Administrative Assisting -
Bryant & Stratton College
Certificate in Graphic and Visual Communications I -
WSWHE BOCES
High School Diploma -
Burnt Hills Ballston Lake High School
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