Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanel R. Miller

Watervliet,USA

Summary

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Enthusiastic Office Manager motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.

Overview

2
2
years of professional experience

Work History

Patient Care Coordinator

Fox Vision Development Center
12.2023 - Current
  • Highly Organized
  • Ability to identify and resolve patient’s issues efficiently and effectively while displaying great customer service
  • Managing Patient Care
  • Training in Patient Care
  • Office Supply Inventory & Management
  • Constructed an Optical Dispensary which raised revenue by %50 its first month
  • Providing Excellent Customer/Patient Service
  • Managing Patient Flow
  • Provided Professional Direction
  • Medical Terminology
  • Explain complex medical information
  • Participated in reconstruction of the office

Office Coordinator

Fox Vision Development Center
12.2023 - Current
  • Onboarding:
  • Conducted Preliminary Phone screenings
  • Managed Interview Schedules
  • Participated in Three Rounds of Interviews
  • Administrative Role:
  • Processing Payroll
  • Facilitating Zoom Meetings to Discuss Vision Therapy Policies and Prices
  • Training for Office Coordinator duties
  • Managing Billing
  • Managing Accounts Receivables (Collections)
  • Managing Inventory of Office
  • Composed Reports for Patients
  • Composed financial reports for meetings discussing our weekly, monthly and yearly income
  • Successfully rescheduled 100+ client appointments weekly to accommodate unforeseen conflicts and maximize team productivity
  • Human Resources:
  • Participated in hiring process
  • Keeping Staff up to date on HIPPA & Sexual Harassment Certification
  • Proficiency in Computer Operations

Education

Certified Nurse’s Aide -

Schenectady County Community College
01.2014

Personal Care Certification - undefined

Schenectady County Community College
01.2014

High School Diploma - undefined

NYS Department of Education
01.2011

Skills

  • Proficient in Excel
  • Proficient in Crystal PM (scheduling system)
  • Proficient in Weave (Phone Management System)
  • Proficient in Microsoft Word
  • Proficient in Zoom
  • Proficient in Reading Lense Prescriptions

Timeline

Patient Care Coordinator

Fox Vision Development Center
12.2023 - Current

Office Coordinator

Fox Vision Development Center
12.2023 - Current

Personal Care Certification - undefined

Schenectady County Community College

High School Diploma - undefined

NYS Department of Education

Certified Nurse’s Aide -

Schenectady County Community College