Summary
Overview
Work History
Education
Skills
Clubs
Timeline
Awards
Generic

Chanel Robinson

Columbus,OH

Summary

Professional supervisor with a strong focus on team collaboration and achieving results. Skilled in managing daily operations, resolving conflicts, and ensuring compliance with company standards. Known for adaptability, reliability, and effective communication. Poised to make significant impact in any fast-paced environment.

Overview

4
4
years of professional experience

Work History

Membership Sales Associate

Bj's Wholesale Club
05.2021 - 08.2023
  • Successfully transitioned existing customers onto more suitable memberships plans when necessary.
  • Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
  • Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
  • Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Maintained up-to-date knowledge of competitor offerings while continuously seeking opportunities for differentiation.
  • Built strong relationships with potential members through engaging presentations and facility tours.
  • Increased membership sales by developing and implementing effective sales strategies.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.

Shift Lead Supervisor

Starbucks
08.2022 - 07.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Collaborated with management to develop and implement performance improvement plans for underperforming staff members.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Education

Bachelor of Arts - Criminal Justice

The Ohio State University
Columbus, OH
05-2026

Diploma - undefined

Euclid High School
Euclid, OH
05.2022

Skills

  • Communication
  • OSHA
  • Customer service focus
  • Staff motivation
  • Work Experience
  • Food Safety Training
  • Cash Handling
  • Store operations
  • Supervisory Experience

Clubs

FFA Euclid High School- Club Member August 2020- May 2022 Community Service Professional Development Volleyball August 2018- October 2022 Volleyball at Euclid Highschool 9th-12th grade Force Volleyball Club- 10th grade NEOVC- 11th grade

Timeline

Shift Lead Supervisor

Starbucks
08.2022 - 07.2025

Membership Sales Associate

Bj's Wholesale Club
05.2021 - 08.2023

Diploma - undefined

Euclid High School

Bachelor of Arts - Criminal Justice

The Ohio State University

Awards

Distinguish Honor Roll- 10th, 11th, 12th, Honor Roll- 9th, 10th, 12th

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