CHANEL ROSS
Bronx,NY
Summary
Dynamic medical assistant with extensive experience at Planned Parenthood, excelling in patient care and communication. Proven ability in managing patient records and ensuring regulatory compliance. Skilled in venipuncture and team management, I consistently enhance operational efficiency and deliver exceptional patient experiences. Committed to continuous improvement in healthcare practices.
Overview
1
1
Certification
8
8
years of professional experience
Work History
PCA/medical assistant
Planned Parenthood
Bronx, NY
12.2022 - 09.2026
- Roomed patients, obtained vital signs, and documented medical history and patient information.
- Prepared exam rooms and restocked supplies to ensure safe clinical environment.
- Assisted clinical staff with medication and surgical abortion procedures, adhering to established protocols.
- Communicated with patients and staff, answered questions, and provided patient education.
- Answered patient and staff questions, providing education to enhance patient understanding.
Medical Assistant/ Phlebotomist
USA Vein Clinic
New York, NY
06.2020 - 11.2022
- Assisted nurses with daily vital sign checks, blood draws, and blood sample preparation, ensuring timely lab processing.
- Administered medications during visits and documented patient data in Cerner EMR.
- Verified 100% of patient information through patient interviews, medical history review, and visit-purpose confirmation.
- Supported rooming process and patient flow by escorting patients to and from exam rooms.
- Guided patients to front desk or other areas post-appointments, enhancing patient flow and experience.
- Maintained medication stock and patient care supply inventory.
Medical Assistant
Kolb Radiology
Bronx, NY
06.2018 - 04.2020
- Interacted with 80% of patients, obtained vital signs, and documented pulse, temperature, blood pressure, weight, and height in charts.
- Entered and organized 20+ daily patient visits in Cerner EMR.
- Maintained accurate equipment logs for refrigerator, eyewash, sample medication, AED, suction, and related records to ensure compliance and readiness.
- Arranged rooms and storage cupboards, kept supply levels stocked, and created inventory process that saved 4 hours each week.
- Provided customer service to internal and external clients through 3 phone systems, email, in-person communication, and direct mail to address inquiries and resolve issues.
- Coordinated customer service for internal and external clients via 3 phone systems, email, in-person discussions, and direct mail to facilitate effective communication.
Education
Associate of Applied Science - Medical Assisting
Mildred Elley-New York Campus
Manhattan, NY10-2026
Vocational training - Medical Assisting
New York School For Medical And Dental Assistants
Queens, NY10-2018
High school diploma or GED -
Mount Pleasant Cottage School
Pleasantville, NY08-2016
Skills
- Venipuncture
- Patient record management
- Communication skills
- Time management
- Team management
- Teaching
- Clinical management
- Medical assisting
- Practice management
- Phone management
- Biomedical waste
- Attention to detail
- Patient communication
- Supply chain management
- Billing and coding
- Vascular access
- Clinic experience
- Insurance pre-authorization
- Surgery
- Clinical operations management
- Medical billing
- Phone communication
- Patient scheduling systems
- Windows
- Teamwork
- Cardiovascular patient monitoring
- Laboratory experience
- Orthopaedics
- Triage
- Clinical laboratory experience
- Office experience
- Otolaryngology
- Healthcare team management
- Ob/Gyn
- EHR management
- Clinical case management
- Insurance verification
- Team development
- Accounts receivable management
- EMR systems
- Administrative experience
- PCA
- Customer communication
- Organizational skills
- Administrative support
- Patient services
- EMR/EHR
- English
- Continuous improvement
- Basic life support
- Patient monitoring
- Clerical experience
- Regulatory compliance
- Manager experience
- EMR software proficiency
- Dermatology
- Blood sampling
- Phone triage
- Practice operations management
- Blood glucose monitoring
- Collecting samples for laboratory testing
- Team management
- Post-operative care
- Decision making
- Home visit communication
- Microsoft Excel
- Cardiology
- Slack
- CRM system proficiency
- Paralegal experience
- Biological safety protocols
- Medical office experience
- Staff development
- Basic math
- Plastic surgery
- Phlebotomy
- Pain management
- ECG equipment
- Appointment scheduling
- Productivity software
- Radiology
- Computer operation
- Data entry
- Vital signs
- Staff supervision
- Customer service
- Medical equipment operation
- Home & community care
- Outpatient clinic experience
- Wound care
- Translation
- Laboratory techniques
- Bilingual
- Written communication
- Chairside assisting
- Adobe Acrobat
- Google Workspace
- Clinical documentation
- Proofreading
- Personal protective equipment (PPE) adherence
- Vendor relationship building
- Urgent care center
- Hiring
- Accounts receivable
- Interpersonal skills
- Athenahealth
- Overseeing health insurance pre-certification
- Hospital experience
- Supervising experience
- Typing
- Microsoft Access
- Office management
- Open Dental
- Patient agreement facilitation
- Safe work practices
- Scripting
- Calendar management
- Operations management
- Phone etiquette
- Microsoft Word
- Excel data analysis
- Insurance verification
- Urgent care
- Processing cash transactions
- Healthcare technology integration
- Patient engagement
- Medication Administration
- Revenue cycle management
- Budgeting
- Women's health and reproductive patient care
- State healthcare regulations
- Spreadsheets
- Medical coding
- Technical Proficiency
- Greeting customers
- Long-term care
- Geriatrics
- Patient insurance navigation
- Financial record management
- Front desk operations
- Front desk
- Management
- Office management
- Pharmacies (work setting)
- Rehabilitation and recovery (patient care)
- Maximo
- Credentialing
- Medical scheduling
- Staff training
- Direct patient care
- ECG placement
- Treatment planning
- Documentation review
- Dental receptionist
- Information systems
- Private practice experience
- Care plans
- Microsoft Office
- Multi-line phone systems
- Leadership
- Computer literacy
- HIPAA
- FDA regulations
- Compliance management
- Math
- Clinic
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
- Certified Medical Assistant
- BLS Certification
- CCMA Certification
- Certified Phlebotomy Technician
- CPR Certification
- First Aid Certification
- Certified Patient Care Technician/Assistant
- NCMA
- Certified Home Health Aide
Languages
Spanish, Multilingual, English, Bilingual
Timeline
PCA/medical assistant
Planned Parenthood
12.2022 - 09.2026
Medical Assistant/ Phlebotomist
USA Vein Clinic
06.2020 - 11.2022
Medical Assistant
Kolb Radiology
06.2018 - 04.2020
Associate of Applied Science - Medical Assisting
Mildred Elley-New York Campus
Vocational training - Medical Assisting
New York School For Medical And Dental Assistants
High school diploma or GED -
Mount Pleasant Cottage School