Chanel Rowlette

Responsible for end-to-end management of the global Leave of Absence operations for a portfolio of iconic brands, including Coach, Kate Spade New York, and Stuart Weitzman.

• Managed comprehensive LOA HR shared services across North America and Canada, ensuring adherence to federal, state, and provincial leave laws.
• Built and maintained strong vendor relationships, monitored performance, and implemented process improvements to streamline leave administration.
• Led continuous improvement initiatives using methodologies such as Six Sigma, reducing inefficiencies, and elevating service standards.

Served as a point of contact within the Disability and Leave Team for the U.S. population, providing high-volume, holistic leave, accommodation assistance, and disability case management services, including adjudicating leaves in compliance with the corresponding state and federal leave plans, while maintaining company compliance.

• Led investigations for fraud related to disability, leave, clinical, and COVID-19 cases, saving the company more than $200K annually by identifying and addressing fraudulent activities.
• Initiated employee evaluation processes and recommended policy changes, resulting in a 20% increase in employee satisfaction with benefits.
• Enhanced employee experience by providing clear and timely information on benefits coverage and claim status, reducing inquiry response time.

Led global HR functions for The House of LR&C, a sustainable fashion company co-founded by Ciara and Russell Wilson, overseeing brands such as Good Man Brand, Human Nation, LITA by Ciara, and 3Brand. Led the development of global HR strategies, including talent acquisition, onboarding, employee relations, and compliance, to support rapid growth and a purpose-driven culture.

• As a trusted HR advisor, I fostered an inclusive environment, implemented organizational development initiatives like succession planning and performance management, and launched an innovative incentive program during COVID-19, reducing turnover in a competitive market.
• Ensured regulatory compliance across jurisdictions while embedding sustainability and social impact into HR practices aligned with the company's mission. Established and developed the company's HR department by implementing global core HR functions.

Led an HR team of three, providing full employee cycle functions to over 300 employees, and fostering a high-performance culture.

• Developed and administered comprehensive employee benefit programs, improving employee retention by 35%.
• Spearheaded the integration of the company's HRIS system from ADP to Kronos, enhancing HR operational efficiency by 25%.
• Ensured compliance with all regulatory requirements, resulting in zero compliance issues during audits.

Provided HR support for the Comparative Medicine Department, contributing to the successful execution of multiple research projects.

• Collaborated with senior leadership to develop and implement comprehensive recruitment and onboarding strategies for seven facilities, reducing new hire time to productivity by 20%.
• Documented and refined organization-wide SOPs, driving compliance and efficiency within a highly regulated, unionized environment.
• Ensured compliant documentation of HR-related paperwork, such as contracts, job postings, and personnel files.