Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Rush

Dallas

Summary

Customer-oriented team player with expertise in customer relationship management, conflict-resolution, and strong interpersonal skills. Also, personable, and friendly with years of experience at prioritizing and completing simultaneous tasks while achieving demanding service goals.

Overview

10
10
years of professional experience

Work History

Driveway Sell Agent

Driveway
09.2022 - 12.2023
  • Assist customers with basic questions, and develop leads for Driveway
  • Be proficient with all departmental documents, training, chat platforms, phone systems, and processes related CRM and Lead Management
  • Establish and maintain good working relationships with all other Driveway employees and work as a team
  • Assist departments and customers promptly, professionally, and consistently.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.

In-Store Shopper

Tom Thumb
02.2022 - 09.2022
  • Strong attention to detail
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Contributed to team objectives in fast-paced environment.
  • Scanned orders for sorting and outgoing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.


Center Consultant

FedEx Office
04.2015 - 01.2016
  • Provided customer expertise in printing, signs, and graphics
  • Assembled parcels and prepared goods for shipping
  • Demonstrated consultative behaviors to understand each customer’s individualized needs
  • Set up and operated printing, binding, and other related equipment
  • Stocked and cleaned throughout the store to ensure great store appearance and assist customers with purchase.

Shift Manager

Boston Market
05.2014 - 02.2015
  • Promoted and demonstrated guest satisfaction
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Organizational skills and attention to details.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.

Room Attendant

Holiday Inn
10.2013 - 05.2014
  • Maintained spaces with routine upkeep and basic repairs
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Associate Degree -

Moraine Valley Community College
Palos Hills, IL
01.2014

Skills

  • Organization
  • High-energy attitude
  • Effective communication
  • Quick learner
  • Conflict resolution
  • Dependable and reliable
  • Computer proficient
  • Detail-oriented
  • Time management
  • Multi-tasker
  • Leadership
  • Teamwork
  • Adaptability
  • Customer service

Timeline

Driveway Sell Agent

Driveway
09.2022 - 12.2023

In-Store Shopper

Tom Thumb
02.2022 - 09.2022

Center Consultant

FedEx Office
04.2015 - 01.2016

Shift Manager

Boston Market
05.2014 - 02.2015

Room Attendant

Holiday Inn
10.2013 - 05.2014

Associate Degree -

Moraine Valley Community College

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Chanel Rush