Chanel Sims

• Billed customers for products and/or services.
• Generated and processed invoices in accordance with billing cycles.
• Check invoices for discrepancies in price, quantity and items.
• Create invoices for clients, ensuring all invoices are accurate, and resolving billing errors.
• Processed and sent invoices, adjustments, and credit memos to customers.
• Send invoices and account updates to clients.
• Processed invoices for timely payments and accurate record-keeping.
• Reviewed billing discrepancies and resolved issues with customers.
• Communicated effectively with vendors regarding payment inquiries and status updates.
• Monitored accounts receivable to support cash flow management initiatives.
• Participated in process improvement initiatives related to billing practices or procedures.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Performed data import, scanning, or manual keying processes to verify invoice accuracy.
• Run account audits
• Sweep sheets

AR SPECIALIST RESPONSIBILITIES

• Managed accounts receivable processes to ensure timely invoice generation and follow-up.
• Posting cash to accounts.
• Contacting customers.
• Posting invoices.
• Processing payments.
• Run and maintain the AR Aging report.
• Communicated with clients regarding outstanding invoices and payment plans clearly.
• Reviewed customer accounts for discrepancies and resolved billing issues effectively.
• Utilized accounting software to maintain accurate financial records of transactions.
• Developed reports on aging accounts to track overdue payments consistently.
• Assisting in other areas of the accounting department as needed.

CUSTOMER SERVICE RESPONSIBILITIES

• Demonstrate great customer service skills
• EXCEL knowledge.
• Check order status and/or provide tracking details
• Change ship-to/bill-to addresses
• Cancel orders
• Change shipping methods
• Answer general processing questions via email and/or phone
• Order placing
• Interact with customers and coworkers in a professional manner at all times. Communicate clearly, concisely, timely and effectively both in verbal and written forms.
• Effectively communicate expectations and objectives to customers and to the organization's staff.
• Ensure internal and external customers receive timely and actionable responses to inquiries. Follow through to ensure completion and customer satisfaction.
• Work with several individuals/departments to achieve common goals and objectives.
• Participate in meetings with internal and external customers
• Train, guide and mentor other staff members where possible or requested.
• Setup and maintain customer records and customer details (pricing, part numbers, etc.) in the organization's ERP systems.
• Manage customer orders in the organization's ERP systems and communicate changes to the appropriate people/teams
• Managed the collection of cash receipts from customers via ACH and wire transfers or check deposits into the bank account.

• Ensure customer needs are met
• Serve as liaison between the customer and various internal departments
• Enter customer orders into Salesforce system
• Respond to customer questions and requests
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Refer key service issues or opportunities to the appropriate internal department
• Meet customer service SLA's

• Check order status and/or provide tracking details
• Change ship-to/bill-to addresses
• Cancel orders
• Change shipping methods
• Answer general processing questions via email and/or phone
• Application assistance
• Order placing assistance
• BCS reports
• Repost PO's to CheckNet
• Inventory/OOS issues
• Invoice disputes/credits
• Reroute orders
• CI issues
• Routing/printing issues

• Order entry
• Take orders by phone and/or email
• Contact customer or company to set up shipping arrangements
• Set up shipping arrangements by contacting trucking and/or rail companies for quoted on shipping and available pick-up

• Establish/ maintain records and files including, but not limited to confidential information
• Establish and maintain a system to track the company's wireless as well as MBL's
• Update the file on a daily bases adding and removing new and disconnected services
• Enter Bills into BEAP (Bill Entry, Analysis & Payment) system to be allocated for payment
• Properly enter customer orders into the system for tracking and other purposes
• Perform other related duties and projects as assigned or required
• Data entry alphanumeric
• AP/AR
• Filing/faxing

• Answer and route calls to appropriate staff
• Filing/faxing appropriate paper work such as application, personnel files
• Handle incoming/outgoing mail
• Data entry alphanumeric
• Type different office documents and assist in office support as needed.
• Perform other related duties and projects as assigned or required by manager or supervisors