Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Smith

Miramar

Summary

Results-oriented professional with extensive experience in customer service and guest relations at Sonder. Demonstrated expertise in swiftly resolving issues to enhance guest satisfaction and loyalty. Proficient in cash handling and problem-solving, consistently delivering exceptional service in high-pressure environments. Recognized for effectively training staff to maintain superior service standards.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Sonder
10.2023 - Current
  • Collected room deposits, fees, and payments to ensure accurate financial records.
  • Maintained precise guest information and reservation records using hotel management software.
  • Provided exceptional service during peak periods to enhance guest experience.
  • Resolved guest issues quickly, leading to positive feedback and repeat visits.
  • Took reservations via phone, in person, and online, confirming details for guests.
  • Welcomed new arrivals warmly while verifying reservations and identification.
  • Managed front desk operations efficiently, addressing guests' needs in a busy environment.
  • Coordinated group bookings meticulously, overseeing logistics from confirmation to departure.

Concierge Agent

GSS Security Services
03.2023 - Current
  • Delivered exceptional customer service to diverse clientele, promoting inclusivity and respect.
  • Responded promptly and professionally to customer inquiries via phone, email, and in-person.
  • Monitored public areas to ensure guest safety and managed access to guest floors.
  • Maintained concierge book to facilitate visitors' access to relevant local information.
  • Negotiated vendor services on behalf of guests to ensure satisfaction and value.
  • Greeted guests upon arrival and provided directions to key amenities for enhanced experiences.
  • Trained new concierge staff, ensuring consistent high standards of service across team.


Security Site Supervisor

Dalamaprotection
04.2017 - 01.2021
  • Managed scheduling and performance evaluations for team of security officers.
  • Recorded detailed incident reports documenting occurrences.
  • Removed unauthorized individuals from facility grounds to ensure safety.
  • Trained and managed security personnel, enhancing site safety protocols.
  • Monitored alarm systems, responding swiftly to alerts and coordinating actions.
  • Conducted fire drills for staff, improving awareness of evacuation procedures.
  • Resolved conflicts among employees and visitors, fostering a secure environment.
  • Submitted daily reports on security operations to maintain transparency.

Cashier

Walmart
11.2016 - 10.2018
  • Greeted customers upon entry and promptly addressed individual needs.
  • Welcomed patrons and assessed requirements to enhance service delivery.
  • Maintained flexible schedule and took on additional shifts to support business operations.
  • Operated cash register for cash, check, and credit card transactions with high accuracy.

Education

High School Diploma -

Miami Norland Senior High
Miami Gardens, FL

Skills

  • Customer service and guest services
  • Problem solving
  • Cash handling

Timeline

Front Desk Agent

Sonder
10.2023 - Current

Concierge Agent

GSS Security Services
03.2023 - Current

Security Site Supervisor

Dalamaprotection
04.2017 - 01.2021

Cashier

Walmart
11.2016 - 10.2018

High School Diploma -

Miami Norland Senior High

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Chanel Smith