Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanel Sooga

Sacramento,CA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Manager/ Caregiver

Later Years
06.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Offered companionship and kindness to elderly patients.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved safety procedures to create safe working conditions for workers.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
  • Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
  • Provided transportation services for clients to attend medical appointments or engage in community activities safely.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
  • Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
  • Facilitated social interactions among senior residents through group activities, events, and outings.
  • Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
  • Monitored vital signs and reported changes to healthcare professionals, ensuring prompt medical attention.
  • Encouraged residents to engage in physical exercises, contributing to their mobility and physical well-being.
  • Adapted activities to meet varying physical and cognitive abilities of residents, ensuring inclusive participation.
  • Trained new caregivers, sharing best practices and ensuring high-quality care across team.
  • Improved elderly residents' quality of life by providing compassionate daily care and companionship.
  • Coordinated with external healthcare providers to arrange appointments and transportation, ensuring comprehensive care.
  • Implemented dietary modifications for residents with special nutritional needs, promoting better health outcomes.
  • Enhanced residents' day-to-day experiences by listening to their stories and providing companionship.
  • Fostered sense of community among residents, significantly enhancing their social well-being and satisfaction.
  • Organized recreational activities that increased social interaction among residents.
  • Provided emotional support, significantly improving residents' mental health and overall happiness.

Cashier

Burlington
10.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Reduced processing errors by meticulously following transaction procedures.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.

Elderly Caregiver

Heart Court Manor
03.2018 - 09.2019
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Assisted disabled clients to support independence and well-being.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
  • Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
  • Provided transportation services for clients to attend medical appointments or engage in community activities safely.
  • Maintained clean and safe living environments, significantly reducing risk of falls and infections.
  • Developed personalized care plans in collaboration with healthcare teams to meet unique needs of each resident.
  • Provided emotional support, significantly improving residents' mental health and overall happiness.
  • Resolved issues and conflicts among residents, fostering harmonious living environment.
  • Assisted with personal care tasks, preserving residents' dignity and promoting independence.
  • Facilitated mobility, aiding residents in moving around to promote physical health.
  • Conducted regular safety checks of equipment and facilities, preventing potential hazards.
  • Documented care provided and progress made, ensuring accurate health records.
  • Enhanced communication with family members, keeping them informed about health and well-being of their loved ones.
  • Administered medications to ensure timely healthcare for each resident.

Cashier

Target
10.2010 - 08.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Increased sales of promotional items by informing customers about current offers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Mail Sorter

P.S.I
01.2006 - 12.2007
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained a clean and organized work environment for optimal sorting efficiency.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
  • Contributed to a reduction in lost or misplaced mail through diligent tracking and record-keeping procedures.
  • Reduced delivery errors by accurately categorizing and labeling outgoing mail.
  • Evaluated mail trays to determine proper placement.
  • Enhanced mail sorting efficiency by implementing automated sorting systems.
  • Streamlined mail distribution process by effectively utilizing barcode scanning technology.
  • Ensured compliance with postal regulations by inspecting parcels and packages for proper labeling and postage requirements.
  • Continuously sought opportunities for professional development, staying abreast of industry trends and advancements in order to enhance job performance.
  • Performed final preparation for outgoing, metered correspondences prior to placement for production.
  • Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

Cashier

McDonald's Restaurant
07.2005 - 07.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

George Washington High School
San Francisco, CA
06-2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Complex Problem-solving
  • Task delegation
  • Verbal and written communication
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Performance management
  • Staff development
  • Sales techniques
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Cross-functional team management
  • Teamwork and collaboration
  • Effective communication

Timeline

Cashier

Burlington
10.2023 - 01.2024

Manager/ Caregiver

Later Years
06.2022 - Current

Elderly Caregiver

Heart Court Manor
03.2018 - 09.2019

Cashier

Target
10.2010 - 08.2011

Mail Sorter

P.S.I
01.2006 - 12.2007

Cashier

McDonald's Restaurant
07.2005 - 07.2007

High School Diploma -

George Washington High School

Similar Profiles

CREATE PROFILE
Chanel Sooga