Chanel Stallings Williamson
Dover,DE
Summary
Dynamic cybersecurity professional with a robust blend of technical expertise and analytical acumen, skilled in proactively identifying and neutralizing security threats. Recognized for cultivating collaborative environments that drive results while ensuring team cohesion and adaptability in the face of evolving cybersecurity challenges. Proficient in risk management, intrusion detection, and the development of comprehensive security protocols, consistently delivering innovative solutions to safeguard organizational assets. Committed to staying ahead of industry trends and enhancing security measures to protect against emerging threats.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cybersecurity Engineer, Security Operations
Discover Financial Services
Riverwoods, IL
06.2024 - Current
- Monitor, review, and respond to security alerts and anomalies using XYPRO's SecurityOne (XS1) real-time threat detection and risk analytics platforms, focusing on HPE NonStop systems and enterprise network traffic
- Administer and harden HPE Nonstop systems using full XYPRO Xygate Security Suite (XS1, XMA, XUA, Safeguard), enforcing compliance with PCI-DSS, SOX, and enterprise security standards
- Implement and maintain multi-factor authentication (MFA) and enterprise SSO integration for privileged and non-console access through Xygate User Authentication
- Lead forensic investigations on Nonstop systems, leveraging Xygate tools and native Guardian/Safeguard audit logs to provide root cause analysis and incident reporting
- Conduct daily incident response and system monitoring, and refresh using TACL and other various commands, and OSS utilities to triage malicious or anomalous processes
- Administer and secure virtualized server environments supporting distributed platforms such as Kafka, Apache Zookeeper, application servers, ensuring resilience, patch compliance, and secure configurations
- Establish and validate security baselines for system volumes, critical applications, and configuration files, leveraging XS1 Integrity Monitoring for unauthorized change detection
- Conduct real-time investigation and correlation of events from log sources including firewalls, endpoint detection tools, SIEM systems (Splunk), and authentication logs to identify and mitigate potential security incidents
- Provision, revoke and audit internal user access across multiple secure platforms and custom-built GUIs, ensuring compliance and least-privilege principles
- Perform routine hardening and configuration reviews of security controls such as firewall rule sets, SSL/TLS certificates, endpoint protection systems, and vulnerability scanning tools
- Lead vulnerability remediation efforts across multiple servers, coordinating with system administrators to schedule and apply security patches based on criticality and exposure
- Ensure compliance with internal security policies, PCI DSS, and various industry standards by implementing and enforcing security best practices
- Maintain and secure HPE NonStop systems, including safeguarding core financial data and ensuring high availability through proactive monitoring and configuration
- Manage relationships with security vendors for application lifecycle maintenance, version upgrades, and vulnerability resolution
- Collaborate with cross-functional teams, including Networking, Systems Administration, Windows Support, and Command Center Operations to implement enterprise-wide security resolutions and incident containment strategies
- Deploy and maintain secure remote database (server) environments housing confidential external customer data, including access control, encryption, and monitoring configurations
Technology Apprentice, Information Security Administrator – IT Operations
Discover Financial Services
Riverwoods, IL
08.2023 - 06.2024
- Participate in analysis and resolution of system malfunctions and technical issues, ensuring minimal disruption to operations
- Apply technical and critical thinking skills to assist internal users via multiple support channels and troubleshoot complex application problems
- Ensure compliance with risk and regulatory of outdated applications to maintain a secure and efficient system environment
- Manage user access by utilizing various applications to grant, remove and review permissions across systems
- Communicate with application vendors to verify and audit user access as needed
- Collaborate with application role owners and managers to coordinate and review user access rights and roles
Customer Experience Analyst – Rapid Cycle Testing
Discover Financial Services
Riverwoods, IL
09.2022 - 08.2023
- Conduct research and root cause analysis to develop insights and recommendations that support customer-centric decision-making and enhance customer experience
- Identify actionable customer insights, optimized strategy, and evaluate new initiatives through targeted research and data analysis
- Utilize testing and data-driven approaches to recommend improvements for business unit operations and overall company performance
- Create and maintain databases for project testing using tools such as Alation and Snowflake; design database structures to support analysis needs
- Apply advance problem-solving and project leadership skills to drive innovative solutions and continuous improvements
- Collaborate cross-functionally with team members to share findings and implement solutions effectively
- Present data analysis findings in a timely manner to support strategic initiatives and decision-making
- Deliver creative enhancements to business procedures and internal tools, incorporating Lean Six Sigma methodologies
Billing Assistance Resolution Agent
Discover Financial Services
Riverwoods, IL
05.2022 - 09.2022
- Act as an intermediary in customer disputes by review merchant responses to determine appropriate case outcomes
- Communicate dispute results and case completions to customers, providing clear explanations and alternative resolution options
- Analyze and resolve complex dispute cases, ensuring compliance with internal policies and regulatory requirements
- Identify and evaluate complex transactions to determine appropriate handling and resolution strategies
Member Service Representative I
Dover Federal Credit Union
Dover, DE
08.2020 - 09.2020
- Assist members with internal and external account transfers, ensuring accuracy and efficiency in financial transactions
- Perform over-the-counter cash advances and process cash withdrawals in compliance and company procedures
- Review customer transactions to identify and prevent potential errors or fraudulent activity
- Verify customer information and identity to maintain security
Education
Bachelor of Science - Computer Science
Wilmington University
Wilmington, DE08.2025
Skills
- Proficient in multiple programming languages
- Experience with a range of development and data management tools
- Spanish proficiency (advanced)
- Network security
- Firewall management
- Identity management
- Security auditing
- Compliance management
- Database security
- Vulnerability assessment
- Secure coding
- Application security
- Web application security
- Cybersecurity frameworks
- SIEM provider management
- Firewall installation
- Information governance
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
- Provided comprehensive executive protection services for one of the wealthiest families in the United States.
- Collaborated with team of 5+ in the development of our 2026 hardware refresh
Certification
- LinkedIn Learning
- Lean Six Sigma, Yellow Belt
- AWS Cloud Computing – Practitioner
- Microsoft Azure Data Fundamentals; SQL
- Tableau
- October 2022
- Wilmington University
- CompTIA A+
- Testout PC Pro
- September 2023
- Dean's List
- Wilmington University, Wilmington
- Spring – Summer 2022
Languages
Spanish
Professional Working
Timeline
Cybersecurity Engineer, Security Operations
Discover Financial Services
06.2024 - Current
Technology Apprentice, Information Security Administrator – IT Operations
Discover Financial Services
08.2023 - 06.2024
Customer Experience Analyst – Rapid Cycle Testing
Discover Financial Services
09.2022 - 08.2023
Billing Assistance Resolution Agent
Discover Financial Services
05.2022 - 09.2022
Member Service Representative I
Dover Federal Credit Union
08.2020 - 09.2020
Bachelor of Science - Computer Science
Wilmington University