Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Chanel Stanley

Houston,TX

Summary

Proven customer service expert from Zales The Diamond Store, adept in problem-solving and maintaining composure under pressure. Excelled in enhancing customer satisfaction and loyalty through effective communication and cash handling expertise. Achieved significant improvements in service standards, demonstrating reliability and a strong work ethic.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

GameStop
12.2023 - 11.2024
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Operated cash register to record transactions accurately and efficiently.

Customer Service Representative

Costco
08.2024 - 10.2024
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Jewelry Consultant

Zales The Diamond Store
02.2022 - 06.2023
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Conferred with customers about jewelry preferences and sizing requirements to understand needs.
  • Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
  • Maintained accurate records of customer interactions within CRM software, ensuring seamless communication between team members regarding client preferences and requirements.
  • Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
  • Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
  • Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
  • Estimated repair costs based on expected labor and materials requirements.
  • Constructed both one-off and mass-produced items with skilled finishing work such as engravings and embossings.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
  • Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Examined completed products and unmounted gemstones to produce appraisals based on pricing guidelines, market knowledge, stone grades and rarity.
  • Selected and acquired metals and gems for designs.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Created jewelry from materials such as gold or platinum and precious or semiprecious stones.
  • Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
  • Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Expanded store offerings by keeping abreast of industry trends and sourcing unique pieces that appealed to diverse clientele tastes.

Call Center Sales Representative

William Sonoma Call Center
08.2021 - 12.2021
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Maintained high-quality standards through thorough knowledge of products, services, and company policies.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Skills

  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Customer inquiries
  • POS system operation
  • Cash handling expertise

Customer communications

  • Resolving issues
  • Data gathering
  • Telephone reception
  • Professional communication
  • Call management
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Active listening

Certification

GSI CERT

Timeline

Customer Service Representative

Costco
08.2024 - 10.2024

Customer Service Cashier

GameStop
12.2023 - 11.2024

Jewelry Consultant

Zales The Diamond Store
02.2022 - 06.2023

Call Center Sales Representative

William Sonoma Call Center
08.2021 - 12.2021

GSI CERT

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Chanel Stanley