Chanel Strowder
Summary
Experienced sales professional with a proven track record of driving revenue and building strong client relationships. Proficient in identifying customer needs, delivering tailored solutions, and closing deals efficiently. Skilled in digital communication, and quick to adapt to new tools and platforms, including social media. Adept at managing customer interactions through chat, resolving issues efficiently, and driving conversions in fast-paced environments. I offer strong communication, negotiation, and problem-solving abilities, paired with a proactive mindset and a team-oriented approach.I am eager to bring my passion for customer satisfaction and results-driven mindset to a dynamic team, where I can contribute meaningfully and grow with a company I truly admire.
Overview
12
12
years of professional experience
Work History
Sales Development Representative
Outcomes MTM
05.2023 - 07.2025
- Managed sales opportunities while leveraging Salesforce CRM to ensure accurate pipeline tracking.
- Achieved an average of 15+ qualified meetings monthly, contributing to 12% closed-won rate.
- Communicated with customers via live chat and email to resolve inquiries and provide product information.
- Participated in weekly pipeline reviews, facilitating identification and closure of high-value deals over $100K.
- Employed strong negotiation skills for effective product cross-selling.
- Collaborated with marketing team to analyze lead sources and measure ROI on campaigns.
- Identified potential customers through cold calling, email outreach, and social media engagement.
- Gathered customer requirements to deliver tailored product solutions.
Pharmacy Specialist (CPht)
Infinity Pharmacy
08.2018 - 04.2023
- Ensured medication accuracy and optimized workflows to maintain pharmacy operations
- Communicated effectively with doctors' offices to address client needs, maintaining high customer satisfaction
- Verified that the correct drugs were dispensed to each patient based on their prescription order form.
- Developed educational materials for staff on topics related to pharmacy operations.
Resolution Tech
Accredo Pharmacy
12.2013 - 07.2018
- Managed the accurate entry and verification of prescriptions into the pharmacy system
- Identified and resolved prescription issues and billing discrepancies to improve claim approval rates
- Collaborated across departments to improve system processes and customer service response time
Skills
- Creating New Sales Opportunities
- Client Communication & Timely Responses
- Lead Qualification & Prospect Research
- Salesforce CRM Proficiency
- Cross-Selling & Upselling
- Proposal Development & Scoping
- Pipeline Management & Lead Generation
- Territory & Account Management
- Collaboration with Sales & Marketing Teams
- Reporting & ROI Analysis
Timeline
Sales Development Representative
Outcomes MTM
05.2023 - 07.2025
Pharmacy Specialist (CPht)
Infinity Pharmacy
08.2018 - 04.2023
Resolution Tech
Accredo Pharmacy
12.2013 - 07.2018