Summary
Overview
Work History
Education
Skills
Timeline
Generic
CHANEL THOMAS

CHANEL THOMAS

MIAMI,FL

Summary

Great professionalism, great with resolving issues, increasing customer satisfaction. Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Registration Specialist

University Of Miami
07.2022 - Current
  • Assisted the associate registrar and the assistant registrar with enrollment operations tasks
  • Assisted the senior program coordinator with the transcript correction project including training employees on transcript corrections
  • Assisted the senior program coordinator with the student workers such as student work schedules, front desk duties and answering questions
  • Manage all registration requests for Cane Central working with Salesforce
  • Assisted with Uonline enrollment processing inactive status. withdrawals, add/drops, ADRV
  • Processing enrollment certifications, degree verifications, loan deferments. readmissions and NON-UM process
  • Process the National Student Clearinghouse request for education verifications
  • Responsible for transcript ordering, correcting and accuracy progress
  • Specialize in student record maintenance such as retro active drop and adds, grade changes and degree conferral's
  • Analyze, research and update student information through Cane Link
  • Collaborate with different undergrad and grad schools and other student academic departments throughout the university
  • Demonstrated strong leadership skills by helping the registrar team

Credentialing Specialist

Favorite Health Staffing
01.2022 - 04.2022
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained strong leadership skills by managing projects from start to finish.

Customer Service Representative

Alorica Cutler Bay
11.2021 - 01.2022
  • Answered customer calls promptly to avoid long wait times on hold
  • Dealt with a wide range of customer service, operational, and administrative tasks every day
  • Am responsible for resolving customer issues and making recommendations
  • Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions.


Education

Criminal Justice -

Miami Dade College Kendall Campus
Miami, FL

High School -

Coral Reef High School
Miami, FL
01.2016

Skills

  • Customer service
  • Conflict resolution
  • Creative problem solving
  • Good listening skills
  • Computer proficient
  • Flexible and Adaptable
  • Conflict Resolution
  • Excellent Communication
  • Team building
  • Organization and Time Management
  • Multitasking Abilities
  • Quality Assurance

Timeline

Registration Specialist

University Of Miami
07.2022 - Current

Credentialing Specialist

Favorite Health Staffing
01.2022 - 04.2022

Customer Service Representative

Alorica Cutler Bay
11.2021 - 01.2022

Criminal Justice -

Miami Dade College Kendall Campus

High School -

Coral Reef High School

Similar Profiles

CREATE PROFILE
CHANEL THOMAS