CHANEL TIBBS
Washington
Summary
Knowledgeable professional displaying a high level of flexibility, adaptability, and organizational skills. Experienced in leadership skills with a demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
17
17
years of professional experience
Work History
Case Manager
The Salvation Army (Harvard Street)
05.2023 - Current
- Assists, and supports the Social Services Program for the Harvard Street Location.
- Provide Case Management to DC residents who are facing housing emergencies, through the District's ERAP program.
- Processing applications of qualified households that are in need of financial assistance for the prevention of eviction, or residents that need assistance with security deposit, and or 1st month's rent moving into new apartments.
- Monitors clients' progress and tracked client services to provide crisis interventions.
- Provides Case management details, report data, and statistics to the Social Services Manager.
- Collaborates with intake coordinator to ensure all necessary documentation is received, and available to initiate effective Case management.
- Provide support to seasonal programs (Coat Drive, Angel Tree, Utility Assistance, FEMA housing assistance).
Intake Coordinator
The Salvation Army (Social Services Center)
07.2022 - 05.2023
- Provided administrative support to the Social Services Program
- Provided first line of communication between clients, and case managers, by phone, and in-person
- Conducted intake interviews, to determine eligibility for all EMAST programs
- Responsible for the general office management
- Ordering of monthly office supplies
- Managing Senior Brown Bag program) Partnership with Capitol Area Food Bank
- Followed Salvation Army policies, and procedures.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Provided exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
Teachers Assistant
s Child Development Center
07.2021 - 07.2022
- Supervised children and participated with children in activities
- Distributed classroom materials, pencils, paper, and art materials
- Provided individualized and small group support to reinforce classroom topics and promoted student learning
- Kept students safe inside and outside classrooms by proactively monitoring behaviors, tracking student movements, safety hazards and visitors
- Recorded children’s activities, maintained daily records, and created safe environments during activities and meals
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations, to assist teachers in classroom preparation.
Housekeeping Supervisor
Fairfield Inn, Suites
02.2018 - 03.2020
- By Marriot
- Coached new housekeeping personnel by demonstrating approved cleaning procedures
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Interacted pleasantly with clients and guests when performing daily duties
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Life Skills Counselor
Transitional Housing Program
07.2013 - 10.2017
- Assisted clients in overcoming personal obstacles by identifying barriers and developing coping mechanisms.
- Connected clients to community resources, enhancing their support networks and promoting long-term success.
- Conducted regular check-ins with clients to monitor progress, address concerns, and celebrate achievements.
- Helped clients to identify challenges and set goals.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Maintained detailed, confidential client files.
- Monitored progress towards service plan goals.
Social Services Assistant
DC Child and Family Services Agency
05.2007 - 05.2010
- Collaborated with social workers to support clients, Constructed case notes and comprehensive reports for data entry into faces portal
- Maintained thorough and accurate records outlining program operations and participant progress
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases
- Assessed cases for instances of abuse and neglect and took appropriate action
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for children, and families.
Education
Family Development
Cornell University
05.2005
Skills
- Microsoft Word, Excel, Powerpoint, Outlook
- Effective Customer Service - 10 years
- Case Notes (Documentation)
- Conflict Resolution
- Fair Housing (Equal Rights)
- Language Access
- Community Resources
Timeline
Case Manager
The Salvation Army (Harvard Street)
05.2023 - Current
Intake Coordinator
The Salvation Army (Social Services Center)
07.2022 - 05.2023
Teachers Assistant
s Child Development Center
07.2021 - 07.2022
Housekeeping Supervisor
Fairfield Inn, Suites
02.2018 - 03.2020
Life Skills Counselor
Transitional Housing Program
07.2013 - 10.2017
Social Services Assistant
DC Child and Family Services Agency
05.2007 - 05.2010
Family Development
Cornell University
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