Summary
Overview
Work History
Education
Skills
Education Certification Training
Certification
Timeline
Generic

Chanel Tinsley

Waldorf,MD

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Analyst

Aptive Resources
06.2023 - Current
  • Oversee the Travel Management process for government employees supporting Electronic Health Record Modernization (EHRM) activities
  • Created a Standard Operating Procedure (SOP) for the government travel request and approval process
  • Created supporting slick sheet for quick reference
  • Created an SOP for the Travel Administrator for internal use detailing the steps the Travel Administrator takes to process the travel, following it through the workflow
  • Created supporting slick sheet for quick reference
  • Co-created various SOPs including, the Meeting & Events Calendar SOP, the Risk Management Application SOP, and the Tier II Huddle SOP
  • Assisted the Content Management team with Meeting Invite Refresh and the SharePoint Restructure projects
  • Provide meeting support through preparation and facilitation and taking meeting minutes.

Program Analyst

Trilogy Federal, LLC
07.2021 - 06.2023
  • Provided executive level support to the Chief Nursing Officer (CNO) by implementing a streamlined communication process
  • Provided support through calendar management, meeting scheduling and preparation, and executive briefing scheduling and preparation
  • Recorded meeting minutes and followed up on action items to ensure tasks were completed in a timely manner
  • Developed organizational communications on behalf of the CNO
  • Prepared the CNO for upcoming trainings and followed up on certification renewal to prevent expiry
  • Created and managed the CNO SharePoint page
  • Supported the implementation of mobile check in for patients
  • Created a communications toolkit to support the mobile check-in initiative
  • Coordinated and supported patient check in activities prior to go-live at each site, including preparing and reviewing communications for agency-wide distribution, developing and disbursing kiosk sunset procedures and developing instructions for patients to follow to ensure a smooth transition
  • Coordinated and supported patient check-in activities after go-live, collecting data to ensure a high level of patient satisfaction
  • Provided meeting support through preparation and facilitation and taking meeting minutes
  • Created a standardized process for patients contacting the VA through the Clinical Contact Center
  • Established protocols and measures for incoming calls, as well as collected data to increase customer satisfaction
  • Coordinated Calabrio (call monitoring and recording system) training for new users and developed the supporting SOP for internal use
  • Developed a contingency plan in the event of work outages and developed a supporting SOP for internal use
  • Created and managed the Quality Management (QM) SharePoint page and partnered with the communications team for information distribution
  • Additionally, provided meeting support through preparation and facilitation, and taking meeting minutes
  • Provided project support using PowerBI and creating spreadsheets to help leadership understand the data coming from calls in various regions.

Administrative Officer

Dexis Professional Services
05.2020 - 05.2021
  • Lead and developed a team of 4 administrative professionals who provided general support to the OCRM/OCIO
  • Supported continuous operations and improvement of the current Department of Commerce enterprise-wide security governance and oversight program
  • Created communications toolkit for agency-wide use
  • Created and managed the OCIO/OCRM SharePoint page
  • Completed SharePoint migration special project to streamline the documentation process and migrate relevant documents and content to the appropriate SharePoint pages
  • Collected and analyzed administrative data, and advised on changes in policies and resources that affect program objectives, and co-developed and implemented administrative policies and procedures
  • Prepared executive and congressional correspondence as well as thoroughly researched, error free documents for use in executive briefings, project and program updates, and process and procedure improvement broadcasts
  • Provided meeting support through preparation and facilitation and taking meeting minutes.

Administrative Specialist

Allegis Group
05.2016 - 05.2020
  • Managed special projects including Floor Reconfiguration focusing on space planning for 600 employees to streamline office processes and optimize space; ServiceNow implementation to automate and streamline workflows, allow efficient task management, collaboration, and knowledge sharing, as well as handle service requests; and implementing Diversity and Inclusion project to promote a more inclusive workplace and increase employee engagement
  • Oversaw each project through the lifecycle using Agile methodologies, seeing them through sprint planning, implementation, and retrospective stages
  • Co-created the IT Internship program
  • Coordinated and executed internal employee events including All Hands Meetings, team building events, and community outreach events
  • Managed call center operations and collected data to increase customer satisfaction using Calabrio and key performance indicator (KPI) metrics
  • Provided functional support to the CIO and provided oversight of daily operations
  • Prepared the CIO for upcoming meetings and trainings, including travel accommodations, itineraries, and expense management
  • Provided meeting support through preparation and facilitation and taking meeting minutes
  • Lead and developed a team of 3 administrative professionals who provided general support to the OCIO
  • Created a standardized process for procurement, and a separate process for supply ordering
  • Created a standardized process for accounting and reconciling monthly corporate account statements
  • Streamlined communication between senior management and staff and developed appropriate internal communications initiatives in support of strategies utilizing a variety of mediums and outreach channels
  • Created and managed content for the Allegis Corporate Services (ACS) internal and external websites
  • Created and managed the Digital and Creative Services SharePoint page as well as the Administrative and Procurement SharePoint pages.

Education

MBA -

University of Maryland - University College
Hyattsville, MD

Bachelor of Arts - English

University of Arizona
Tucson, AZ

Skills

  • Program Support
  • Strategic Planning
  • Business process improvement
  • Requirements Gathering
  • Risk Assessments
  • Process Mapping
  • Proficient in Microsoft Office tools,
  • Business Process Mapping
  • Data Collection
  • Client Relationship Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Critical Thinking
  • Organizational Skills
  • Excellent Communication

Education Certification Training

  • Master of Business Administration, University of Maryland Global Campus
  • Bachelor of Arts in English, University of Arizona
  • Lean Six Sigma Certification
  • Public Trust Clearance

Certification

  • Lean Six Sigma

Timeline

Program Analyst

Aptive Resources
06.2023 - Current

Program Analyst

Trilogy Federal, LLC
07.2021 - 06.2023

Administrative Officer

Dexis Professional Services
05.2020 - 05.2021

Administrative Specialist

Allegis Group
05.2016 - 05.2020

MBA -

University of Maryland - University College

Bachelor of Arts - English

University of Arizona

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