Chanel Valentine
Woodstock,Ga
Overview
10
10
years of professional experience
Work History
Puretalk | technical support
UNIVERSITY OF PHOENIX
03.2021 - 01.2024
- Verify account holder and activate, upgrade, add new service lines, reset customers voicemail password, and process payments for monthly invoices
- Collect social security numbers to qualify new customers for in-house financing for their devices
- Assist customer with troubleshooting devices and connecting to local towers via programming
- Offer and sale new line of services and collect credit/debit card information to process initial purchase orders being respectful to consumer personal protected information., ASSOCIATES IN INFORMATION TECHNOLOGY
- BACHELORS IN BUSINESS MANAGEMENT
Call center Agent
DG solutions
09.2018 - 02.2021
- Conducted healthcare interviews by phone from patients providing valuable information about recipient’s recent visit to a physician, clinic, or hospital to improve the quality of healthcare services
- Read verbatim scripts for various projects to administer healthcare interviews, and schedule call back appointments for respondents with respect to their time zones
- Successfully passed federal audits from Centers for Medicare and Medicaid Services by maintaining high quality professional calls
- Adhered to strict policies to remain complaint to protect consumer privacy of healthcare recipients following HIPPA federal regulations for Medicaid and Medicare Services.
Sales Agent
Comcast
06.2014 - 08.2017
- Probed callers by asking discovery questions to pitch recommended sales plan and up sale products if needed for cable, internet, and phone service
- Dispatched technicians to customers residences or businesses for installations of ordered services
- Basic technical support to troubleshoot hardware equipment and assist customers setting up self-installation kit
- Placed sale orders in proper billing system and collect sensitive information to run customary credit screening for approval for new accounts.
Timeline
Puretalk | technical support
UNIVERSITY OF PHOENIX
03.2021 - 01.2024
Call center Agent
DG solutions
09.2018 - 02.2021
Sales Agent
Comcast
06.2014 - 08.2017
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