Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Activities
Hi, I’m

Chanel Weathers

Houston,TX
It is never too late to be what you might have been.
George Eliot
Chanel Weathers

Summary

As a seasoned and results-driven technology professional, I bring a wealth of expertise in specific technologies and frameworks. With a proven track record of achievements, such as successful project completions, process improvements and efficiency gains, I am adept at Technical Support and network management. Hands-on experience with software and commitment to staying abreast of emerging trends allow me to contribute innovative solutions to complex technical challenges.

Overview

7
years of professional experience

Work History

Graphic Packaging International

Quality Assurance and Documentation Coordinator
01.2022 - 10.2023

Job overview

  • Inspecting and testing products before, during, and after the manufacturing process to ensure that products or documentation descriptions align with company and legal standards
  • Assessed application patches and updates at development, testing and quality assurance stages.
  • Compile and report performance metrics for Document Control quality systems.
  • Administer and maintain the company's Electronic Document Management System (design, manage and maintain system information)
  • Creation of documentation (such as Work Instructions, Forms, SOPs, etc.) for Document Control
  • Creation and maintenance of standardized training material for the company's Electronic Document Management System

Focus Brands

Lead Retail Technology Specialist
08.2018 - 02.2020

Job overview

  • Collaborated with the Human Resources team and management to assess and fulfill technology needs
  • Optimized system performance through routine maintenance tasks and proactive issue resolution.
  • Developed comprehensive training materials to educate employees on new technology tools and applications.
  • Managed network infrastructure upgrades, ensuring minimal downtime for end users.
  • Researched, analyzed, and identified the root causes to resolve issues in a professional, timely, and courteous manner

NCR

Technical Support Analyst L2
08.2016 - 07.2018

Job overview

  • Provided advanced-level technical support to Tier associates and client escalations
  • Developed and maintained Standard Operating Procedures (SOPs)
  • Provided various technical support that bridges the gap between organization, mission, and existing government
  • Monitored the quality of work produced by various departments to ensure it aligns with the company's vision and the overall quality standards of the establishment
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.

Education

University of Maryland Global Campus
Houston, TX

Computer Science
05.2025

Skills

  • Salesforce
  • Remote Access
  • TASQ/ETC
  • SharePoint
  • Remedy
  • Genesis
  • WAN/LAN
  • Python
  • Service Now
  • Aloha Configuration and Command Center
  • Quality Management Systems
  • Policy and Procedure Implementation
Availability
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Timeline

Quality Assurance and Documentation Coordinator

Graphic Packaging International
01.2022 - 10.2023

Lead Retail Technology Specialist

Focus Brands
08.2018 - 02.2020

Technical Support Analyst L2

NCR
08.2016 - 07.2018

University of Maryland Global Campus

Computer Science

Activities

  • Consistently volunteers at the Houston Food Bank
  • Volunteer Voter Registration Clerk
  • Volunteer with Home Mission Board of American Baptist Convention of Texas –Flint, Michigan distribution of water and personal essentials

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Chanel Weathers