Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanel Williams

Birmingham,AL

Summary

Motivated Human Resources Coordinator accomplished in managing agency relations, business planning and time tracking. Dedicated to increasing efficiency through standard process development and implementation.

Overview

14
14
years of professional experience

Work History

HR Coordinator

NaphCare
Birmingham, AL
01.2022 - Current
  • Assist customer service with inbound and outbound calls regarding HR inquiries.
  • Support diversity and inclusion initiatives, promoting a respectful workplace culture.
  • Manage compensation, insurance and vacation days within employee benefits programs.
  • Conduct employee onboarding, benefits enrollment, and new hire paperwork.
  • Generate weekly Excel reporting regarding active and terminated employees
  • Organize employee directories and updated individual contact information.
  • Assist in employee recruitment, hiring and interview processes.
  • Manage HRIS, ensuring efficient data management and reporting capabilities.
  • Review human resources paperwork for accuracy and completeness.
  • Maintain human resources information system and kept employee files up to date and accurate.
  • Complete employee employment verifications and unemployment paperwork prior to hire or termination.
  • Handle employee inquiries and complaints regarding policy and benefits issues.
  • Maintain current knowledge of industry regulations and legislation to amend policies and promote compliance.

HRIS Coordinator

Books-A-Million
Birmingham, AL
05.2019 - 02.2022
  • Provided technical assistance on HRIS systems, including troubleshooting errors, resolving system issues, responding to user requests for information or changes in access levels.
  • Participated in meetings with internal stakeholders providing feedback about ways to improve processes related to use of the Human Resources Information System.
  • Monitored security access rights within the HRIS system ensuring that only authorized personnel have access to sensitive information.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Developed, maintained and updated HRIS databases to ensure they are current and accurate.
  • Collaborated with other departments such as payroll and benefits administration in order to ensure accurate updates between multiple systems.

Credit Card Specialist

Wells Fargo
Birmingham, AL
01.2017 - 08.2017
  • Monitored daily transaction volumes, balances, interest rates, and fees for all active credit cards.
  • Managed a large portfolio of existing customer accounts while ensuring compliance with banking regulations.
  • Provided guidance to customers on how to use their credit cards responsibly and effectively.
  • Responded to inquiries from customers regarding their credit cards and accounts.
  • Maintained accurate records of customer interactions and transactions.
  • Analyzed and verified financial information to ensure accuracy of application data.
  • Processed new account requests, including obtaining necessary documents from clients.

Retail Sales Associate

Satellites Unlimited Dish Network
Birmingham, AL
07.2014 - 10.2015
  • Promoted special offers and discounts to encourage additional purchases.
  • Participated in team meetings and training sessions.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Greeted customers to determine wants or needs.
  • Provided product information and answered customer questions.

Technical Support

Satellites Unlimited Dish Network
Birmingham, AL
09.2011 - 07.2014
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Hoover High School
Hoover, AL
05-2009

Skills

  • HRIS management
  • Employee onboarding
  • Data reporting
  • Compensation management
  • Diversity initiatives
  • Employee recruitment
  • HR policies and procedures
  • People-oriented
  • Project planning
  • HRIS proficiency
  • Human resources audits
  • Data analysis
  • Customer service
  • Monthly reporting

Timeline

HR Coordinator

NaphCare
01.2022 - Current

HRIS Coordinator

Books-A-Million
05.2019 - 02.2022

Credit Card Specialist

Wells Fargo
01.2017 - 08.2017

Retail Sales Associate

Satellites Unlimited Dish Network
07.2014 - 10.2015

Technical Support

Satellites Unlimited Dish Network
09.2011 - 07.2014

High School Diploma -

Hoover High School

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Chanel Williams