Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Chanel Young

Cedar Hill,TX

Summary

Upbeat Customer Service professional bringing 10-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.

Overview

6
6
years of professional experience

Work History

Paycom Specialist II

Paycom
Grapevine, TX
06.2022 - Current
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.

Care Advocate

Employer Direct Healthcare
Dallas, TX
10.2021 - 01.2022
  • Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.

Member Service Representative

Liberty Dental Plan
Irvine, CA
11.2019 - 03.2020
  • Obtained and accurately entered demographic, clinical, and financial data into computer system.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

Patient Access Representative

Change Healthcare
Thousand Oaks, CA
08.2018 - 09.2019
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Explained estimated cost for medical treatments
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Customer Services Representative

Westlake Financial Services
Agoura Hills, CA
12.2016 - 12.2018
  • Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM.
  • Performed administrative support functions such as processing payments and reconciling accounts, reporting to Credit Bureau.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Member Service Representative

Radnet Inc
Santa Ana, CA
12.2014 - 12.2016
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
  • Verified insurance coverage and obtained pre-authorizations.
  • Coordinated with facilities to set up surgeries for outpatient appointments

Education

High School Diploma -

New Designs Charter School
05.2013

Skills

  • Customer Retention
  • Salesforce
  • Epic
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Customer Account Management
  • Oracle
  • Database Search and Data Entry Skills
  • Registration and Scheduling
  • HIPAA
  • FDCPA
  • 50 wpm

Timeline

Paycom Specialist II

Paycom
06.2022 - Current

Care Advocate

Employer Direct Healthcare
10.2021 - 01.2022

Member Service Representative

Liberty Dental Plan
11.2019 - 03.2020

Patient Access Representative

Change Healthcare
08.2018 - 09.2019

Customer Services Representative

Westlake Financial Services
12.2016 - 12.2018

Member Service Representative

Radnet Inc
12.2014 - 12.2016

High School Diploma -

New Designs Charter School

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Chanel Young