Chanele Blalock
Southaven,MS
Summary
Proven leader and strategic thinker, adept at conflict resolution and operational efficiency, enhanced BlueCross BlueShield's team performance through motivational leadership and process improvements. Excelled in staff management and communication, achieving significant advancements in employee training and policy implementation. Demonstrates a keen attention to detail and a commitment to fostering professional growth.
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Diligent Insurance Agent with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor of Onsite Insurance Staff
BlueCross BlueShield of Tennessee Inc.
05.2023 - 12.2024
- Successfully managed cross-functional team of 16 in 8 locations(Memphis and Nashville) of Insurance advisors.
- Led team to achieve project goals, managing day-to-day operations effectively.
- Trained new employees to integrate them smoothly into team processes.
- Improved team efficiency by implementing regular training sessions.
- Coordinated tasks among team members to ensure timely completion of projects.
- Fostered a collaborative environment, encouraging open communication and teamwork.
- Implemented regular follow-up procedures with clients to maintain open lines of communication and ensure satisfaction with their policies.
- Conducted performance evaluations to provide constructive feedback and support professional growth.
- Developed and implemented policies to enhance operational efficiency.
- Created detailed reports analyzing sales data, identifying areas of opportunity for growth or improvement within the agency.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with department heads to identify staffing needs, ensuring alignment with business objectives.
Onsite Insurance Advisor
BlueCross BlueShield of Tennessee Inc.
03.2022 - 05.2023
- Analyzed customer needs to develop personalized policy recommendations.
- Advised clients on risk management, ensuring they had adequate coverage.
- Improved retention rates with regular follow-ups and policy reviews.
- Evaluated claims for accuracy and resolved discrepancies to client satisfaction.
- Reviewed and updated client files to maintain accurate and current records.
- Maintained a high level of industry certifications and licenses, ensuring credibility and expertise when advising clients on insurance matters.
- Maintained high standards of customer service by building relationships with clients.
- Fostered strong relationships with external stakeholders such as insurance companies and government agencies, facilitating smooth exchange of critical health information when necessary.
- Enhanced patient satisfaction with timely and accurate insurance verifications, ensuring seamless access to healthcare services.
- Handled escalated customer service inquiries from employees experiencing difficulties navigating their health insurance coverage successfully.
- Served as the primary point of contact between patients, physicians, insurance companies, and other healthcare providers, facilitating effective communication at all times.
- Provided assistance to patients with insurance-related inquiries, helping them understand their coverage and navigate the complexities of healthcare billing.
Client Care Coordinator
Methodist Le Bonheur Home Healthcare
08.2016 - 03.2022
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
- Served as a trusted point of contact for internal stakeholders regarding all aspects of client care coordination efforts across departments.
- Collaborated closely with cross-functional teams to drive process improvements that enhanced overall service delivery.
- Implemented tailored communication strategies for each client, ensuring clear understanding of services and expectations.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Patient Access Specialist (Pre-Access)
Adventist Midwest Health
12.2014 - 05.2016
- Assisted patients with registration processes, ensuring smooth entry into healthcare system.
- Verified insurance information to facilitate accurate billing and reduce errors.
- Improved patient satisfaction by efficiently managing appointment scheduling.
- Coordinated with healthcare providers to streamline patient admission procedures.
- Processed patient documentation for timely and accurate medical records updates.
- Improved appointment scheduling efficiency by using electronic systems.
- Addressed patient queries to enhance understanding of healthcare procedures.
- Assisted in managing high-volume patient traffic, maintaining orderly flow.
- Enhanced patient access to services by coordinating with multiple departments.
- Facilitated patient referrals to ensure seamless transitions to specialized care.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Associate of Science - Professional Studies
Union University
Jackson, TN12-2021
Skills
- Conflict resolution
- Performance monitoring
- Process monitoring and improvement
- Employee training
- Problem solving
- Motivational leadership
- Marketing and Sales Abilities
- Staff management
Certification
- Life, Accident and Health Insurance License, Kaplan 10/2022
- Mississippi
- Tennessee
Timeline
Supervisor of Onsite Insurance Staff
BlueCross BlueShield of Tennessee Inc.
05.2023 - 12.2024
Onsite Insurance Advisor
BlueCross BlueShield of Tennessee Inc.
03.2022 - 05.2023
Client Care Coordinator
Methodist Le Bonheur Home Healthcare
08.2016 - 03.2022
Patient Access Specialist (Pre-Access)
Adventist Midwest Health
12.2014 - 05.2016
- Life, Accident and Health Insurance License, Kaplan 10/2022
- Mississippi
- Tennessee
Associate of Science - Professional Studies
Union University
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