Chanele Keahey
Margate,FL
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Administrator
CAN Community Health
Miami , FL
12.2024 - Current
- Addressed patient grievances in a timely manner to maintain high satisfaction ratings.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Tracked progress towards meeting organizational goals through periodic evaluations.
- Maintained an up-to-date inventory of supplies needed for day-to-day operations.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
Patient Access Specialist Manager
CAN Community Health
Plantation, FL
03.2021 - 12.2024
- Risk Identification and Mitigation: Spearheaded efforts to ensure Patient Access Specialists identified patients at risk of falling out of care due to unaddressed quality-of-care items, thereby mitigating disengagement risks
- Patient Engagement Strategies: Implemented regular, scheduled 1:1 patient check-in to maintain continuity of access and engagement, fostering stronger patient-provider relationships
- Support and Enhancement Initiatives: Provided strategic support to Patient Access Specialists, enhancing patient access to care through quality assurance and quality improvement (QA/QI) initiatives
- Performance Monitoring and Optimization: Utilized key performance indicators (KPIs) to monitor and optimize the job performance of Patient Access Specialists, ensuring compliance with 340B, RW, ACA, and program participation standards
- Best Practices and Program Collaboration: Engaged in monitoring and implementing best practices for financial assistance programs, Uber Health Program, insurance assistance programs, and interdepartmental relationships
- Collaborated effectively with the 340B Team and Pharmacy partners to streamline processes
- Team Leadership and Management: Led and managed a team of Patient Access Specialists, optimizing patient experience and the quality of services provided
- Training and Development Oversight: Directed the training and development of staff, ensuring adherence to policies and procedures and fostering a culture of continuous improvement
- Process Improvement Strategies: Devised and implemented strategies to enhance patient satisfaction and increase efficiency in registration processes, driving operational excellence
Patient Care Coordinator
CAN Community Health
Plantation, FL
11.2017 - 03.2021
- Strategic Promotion of 340B Pharmacies: Spearheaded initiatives to promote and refer patients to CAN’s 340B pharmacies, significantly enhancing access to cost-effective medications
- Comprehensive Financial Assessments: Conducted thorough financial assessments to ascertain patient eligibility for financial assistance, ensuring equitable distribution of healthcare resources
- Integrated Service Coordination: Facilitated seamless referrals and coordinated services with external organizations, federal, and local programs, optimizing patient access to comprehensive care
- Barrier Identification and Mitigation: Proactively identified and addressed barriers to care, collaborating with patients to enhance treatment adherence and improve health outcomes
- Data Management and Reporting: Prepared and submitted detailed statistical reports, meticulously documenting all patient encounters to support accurate record-keeping and data-driven decision-making
- Educational Outreach and Training: Delivered targeted education to Satellite Clinics on the 340B program, emphasizing the benefits of patient utilization of contracted pharmacies to foster informed healthcare decisions
- Liaison and Communication Facilitation: Acted as a pivotal liaison between clinic staff, the community, pharmacies, and CAN, ensuring effective communication and collaboration across all stakeholders
- Networking and Relationship Development: Cultivated and maintained robust networking relationships with community and support resources, strengthening the support network available to patients
- Interdisciplinary Collaboration: Coordinated with multidisciplinary teams to deliver holistic patient care, ensuring comprehensive service delivery
- Medication Authorization Expertise: Streamlined the medication prior authorization process through collaboration with pharmacies and medical professionals, ensuring timely patient access to necessary treatments
Care Navigator
Broward House Wilton
Wilton Manors, FL
09.2016 - 10.2017
- Facilitated Medical Linkage: Orchestrated seamless connections to medical services for newly diagnosed or out-of-care HIV-positive individuals, significantly enhancing their access to critical healthcare resources
- Coordinated Long-Term Case Management: Expertly managed the transition to long-term case management services, ensuring sustained patient engagement and continuity of care
- Community Engagement Initiatives: Led strategic outreach events that bolstered community involvement and facilitated comprehensive access to healthcare services
- Stakeholder Collaboration: Engaged with community stakeholders to discuss, develop, and implement best practices, ensuring a cohesive and effective approach to patient care
- Patient Advocacy: Advocated vigorously for patient access to essential resources and services, driving improved health outcomes and empowering patients towards greater self-sufficiency
Medical Case Manager
Barnabas Health/Jersey City Medical Center
Jersey City, NJ
10.2015 - 07.2016
- Developed Comprehensive Care Plans: Collaboratively created detailed care plans with clients, incorporating both short-term and long-term objectives aimed at achieving and maintaining optimal health outcomes
- Service Coordination: Strategically referred and linked clients to appropriate services within the healthcare system, enhancing treatment adherence and promoting greater self-sufficiency
- ADAP Enrollment and Recertification: Facilitated the enrollment and recertification process for clients in the AIDS Drug Assistance Program (ADAP), ensuring continuous access to necessary medications
- Treatment Plan Implementation: Executed medical treatment plans by providing in-depth counseling on medication adherence, appointment scheduling, and other critical treatment-related issues
- Patient and Family Education: Delivered comprehensive education and support to patients and their families regarding disease management, available resources, and best practices for health maintenance
- Complex Case Management: Managed intricate medical cases involving patients with multiple comorbidities and chronic conditions, coordinating multidisciplinary care to optimize patient outcomes
HIV Counselor/Health Educator
Barnabas Health/Jersey City Medical Center
Jersey City, NJ
11.2010 - 10.2015
- Advanced Risk Reduction Counseling: Delivered individualized risk reduction counseling to 120 clients per month utilizing the RESPECT model, conducting comprehensive assessments to facilitate appropriate referrals
- Specialized Training and Expertise: Attended and completed specialized trainings in HIV prevention program design, implementation, and behavior change theory application, enhancing program effectiveness
- Integrated Treatment Planning: Collaborated with counselors and linkage to care coordinators to develop and coordinate personalized treatment plans based on patient-specific needs
- Educational Workshop Leadership: Designed and facilitated dynamic, interactive educational workshops on safe sex practices and HIV prevention strategies, significantly enhancing community knowledge and engagement
- Strategic Community Collaboration: Partnered with community organizations to orchestrate HIV testing events and spearhead awareness campaigns, effectively increasing public awareness and testing participation
- Meticulous Documentation: Maintained precise and thorough documentation of client interactions and referrals to healthcare services, ensuring accuracy and continuity of care
Mental Health Worker
CarePoint Health/Hoboken University Medical Center
Hoboken, NJ
10.2009 - 05.2011
- Orchestrated communication and coordination among care, service, and support providers
- Instructed clients on service options, available resources, and case management strategies
- Advocated for client self-advocacy and self-determination
- Supervised patient activities, ensuring strict adherence to safety protocols
- Held accountable for achieving the program’s desired outcomes in collaboration with the program team
- Assisted nursing staff by gathering critical information and making detailed observations regarding patient conditions
Mental Health Worker
Barnabas Health/Jersey City Medical Center
Jersey City, NJ
08.2008 - 10.2010
- Executed comprehensive client interviews, reviewed records, and collaborated with multidisciplinary professionals to assess clients’ mental and physical conditions
- Synergized with counselors, physicians, and nurses to formulate and coordinate treatment plans, leveraging extensive social work expertise and addressing nuanced patient needs
- Monitored, evaluated, and meticulously documented client progress in alignment with treatment goals, and facilitated clients in securing benefits such as Social Security Disability and Welfare
- Administered crisis intervention and support to individuals experiencing acute mental health crises
- Conducted thorough mental health assessments and developed and implemented bespoke treatment plans
Education
Master of Public Administration -
Fairleigh Dickinson University
Teaneck, NJ05.2015
Bachelor of Science - Health Sciences
Stony Brook University
Stony Brook, NY05.2007
Skills
- Case management
- EMR Systems
- Quality Assurance
- Team Leadership
- Customer Service
- 340B Drug Pricing Program
- Community Engagement
- Scheduling coordination
- HIPAA compliance
- Patient relations
- Clinical improvement initiatives
- Policy implementation
Certificationscourses
Lean Six Sigma Yellow Belt
Certification
- Lean Six Sigma Yellow Belt
References
References available upon request.
Timeline
Practice Administrator
CAN Community Health
12.2024 - Current
Patient Access Specialist Manager
CAN Community Health
03.2021 - 12.2024
Patient Care Coordinator
CAN Community Health
11.2017 - 03.2021
Care Navigator
Broward House Wilton
09.2016 - 10.2017
Medical Case Manager
Barnabas Health/Jersey City Medical Center
10.2015 - 07.2016
HIV Counselor/Health Educator
Barnabas Health/Jersey City Medical Center
11.2010 - 10.2015
Mental Health Worker
CarePoint Health/Hoboken University Medical Center
10.2009 - 05.2011
Mental Health Worker
Barnabas Health/Jersey City Medical Center
08.2008 - 10.2010
- Lean Six Sigma Yellow Belt
Master of Public Administration -
Fairleigh Dickinson University
Bachelor of Science - Health Sciences
Stony Brook University
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