Chanelis Diaz
Norwalk,CT
Summary
Achieved high-quality results by leveraging a strong work ethic and meticulous attention to detail. Drove team success through commitment to excellence and collaboration. Fostered an environment conducive to personal and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Counter Person
La Picante
10.2025 - Current
- Managed customer orders and inquiries, ensuring accurate product selection and timely service.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
- Implemented efficient cash handling practices, improving transaction speed and accuracy.
- Coordinated with kitchen staff to ensure seamless communication during peak hours.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
- Managed multiple tasks in high-volume environment.
- Collaborated with team members to streamline processes for improved workflow efficiency.
- Coordinated with kitchen staff to ensure timely order preparation during peak hours.
- Increased sales with upselling techniques and product recommendations based on customer needs.
- Reconciled cash drawer and corrected any errors.
- Monitored food quality to ensure consistent taste standards were upheld for customer satisfaction.
Assistant Manager
Green & Tonic
03.2025 - 10.2025
- Led team training sessions to enhance staff performance and operational efficiency.
- Implemented inventory management systems to streamline stock control processes.
- Developed scheduling protocols, improving workforce allocation and service delivery.
- Monitored daily operations, ensuring adherence to quality standards and customer satisfaction goals.
- Fostered a collaborative environment among team members, enhancing communication and productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Agent
EVEN HOTEL NORWALK
04.2024 - 10.2025
- Work closely with internal teams, including supervisors, sale director and managers, to ensure seamless communication and provide exceptional customer service across multiple platforms.
Veera’s Family
Babysitter
09.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- - Assisted with potty training.- Managed basic first aid for minor injuries.- Practiced active listening to understand her needs.- Provided clear, age-appropriate instructions.Scheduled activities like homework, playtime, and snacks.- Transitioned smoothly between different tasks.- Resolved conflicts and temper tantrums effectively.- Developed creative solutions for engaging activities.- Recognized and responded to emotional needs.- Cultivated resilience in challenging situations.- Planned fun and educational activities.- Maintained a tidy and safe environment.- Ensured a childproofed space.- Prepared for emergencies with knowledge of procedures.
Hostess
JACOB’S PICKLES
01.2023 - 01.2024
- Worked alongside team members, including servers, managers, and kitchen staff, to ensure smooth guest experiences and efficient operations during high-volume periods.
Front Desk Agent
HOTEL ZERO DEGREE
01.2022 - 01.2023
- Worked closely with cross-functional teams, including support staff, supervisors, and account managers, to resolve customer inquiries and ensure seamless service delivery across multiple communication channels.
Crew member/Cashier
DUNKIN’ DONUTS
01.2021 - 01.2022
- Collaborated with team members, including supervisors and fellow cashiers, to ensure efficient operations, accurate transactions, and exceptional customer service in a fast-paced environment.
Babysitter
Bayview Daycare
07.2019 - 2020
- Supervised daily activities to ensure safety and engagement of children in care.
- Developed age-appropriate curriculum to enhance cognitive and social development.
- Coordinated with parents to communicate children's progress and address concerns.
- Implemented behavioral management strategies to foster positive interactions among peers.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Planned fun outings and educational activities to keep children entertained.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Education
High School Diploma - Criminal Justice
NORWALK COMMUNITY COLLEGE
12.2028
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NORWALK HIGH SCHOOL
01.2021
Skills
- Customer Service: Extensive experience in roles such as barista, host/hostess, and front desk, with a focus on providing excellent guest services
- Sales and Marketing: Proficient in product demonstrations and negotiations, contributing to effective sales strategies
- Technical Skills: Competent in data entry, cash handling, POS systems, and computer skills, including typing and retail math
- Bilingual Communication: Fluent in English and Spanish, enhancing my ability to connect with diverse customers
- Interpersonal Skills: Strong communication skills, phone etiquette, and teamwork, demonstrating flexibility and leadership in various settings
- Organizational Skills: Quick learner with effective organizational capabilities, applicable in hospitality, childcare, and restaurant environments
Certification
Cpr
First aid
TIPS
Languages
Spanish
Native or Bilingual
Timeline
Counter Person
La Picante
10.2025 - Current
Assistant Manager
Green & Tonic
03.2025 - 10.2025
Veera’s Family
Babysitter
09.2024 - 11.2024
Front Desk Agent
EVEN HOTEL NORWALK
04.2024 - 10.2025
Hostess
JACOB’S PICKLES
01.2023 - 01.2024
Front Desk Agent
HOTEL ZERO DEGREE
01.2022 - 01.2023
Crew member/Cashier
DUNKIN’ DONUTS
01.2021 - 01.2022
Babysitter
Bayview Daycare
07.2019 - 2020
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NORWALK HIGH SCHOOL
High School Diploma - Criminal Justice
NORWALK COMMUNITY COLLEGE