CHANELL AHMAD
Boynton Beach
Summary
Experienced hospitality professional seeking a Concierge Manager position at a country club, bringing a strong background in personalized member services and guest satisfaction. Proven ability to enhance the member experience, streamline daily operations, and lead teams in fast-paced, high-touch environments. Recognized for exceptional communication, attention to detail, and a commitment to delivering refined, consistent service excellence.
Overview
6
6
years of professional experience
Work History
Food and Beverage Administrator
Broken Sound Country Club
04.2025 - Current
- Oversaw budget tracking and expense reporting, ensuring compliance with organizational policies.
- Creating CE buttons for servers to use on POS
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Manage member dining reservations, billing support, and internal communication
- Assist with reports, records, and scheduling for server, bartenders and hostess
Receptionist / Youth Program Coordinator
Broken Sound Club
01.2021 - Current
- Handled reception duties including managing calendars, creating appointments, and reservations
- Processed member charges for services and products
- Managed department email and voicemails with timely follow-up
- Planned and coordinated engaging events and activities
- Collaborated with departments to support Club-wide events
- Maintained organized records and attendance for all events
- Adapted to changing needs and managed multiple tasks
- Created a safe and fun environment for young members
- Submitted creative request forms and BEOs to support setup and execution
Lead Hostess
Boca Woods Country Club
01.2020 - 01.2021
- Greeted and seated members and guests
- Managed and booked reservations and seating charts to ensure smooth service
- Created personalized menus and signage for events
- Trained and supervised the hostess team to uphold service standards
- Handled guest concerns and special requests
- Took and processed to-go orders accurately and efficiently
- Maintained clean and organized host stand and entry area
Education
Certificate - Hospitality & Tourism Industry Essentials
Florida Atlantic University
04.2025
Skills
- Excellent Customer Service
- Problem Solver
- Reliable & Punctual
- Outgoing
- Fast-Learner
- Data entry
- Attention to detail
Timeline
Food and Beverage Administrator
Broken Sound Country Club
04.2025 - Current
Receptionist / Youth Program Coordinator
Broken Sound Club
01.2021 - Current
Lead Hostess
Boca Woods Country Club
01.2020 - 01.2021
Certificate - Hospitality & Tourism Industry Essentials
Florida Atlantic University