Chanell Ledezma
Roseville,CA
Summary
Results-driven professional skilled in optimizing service delivery through effective appointment coordination and advanced Microsoft Office expertise. Achievements include a notable improvement in client satisfaction at Sonder Home Health and Hospice, driven by strong interpersonal skills that foster seamless communication among healthcare providers and patients. Proven ability to enhance patient care processes in a collaborative environment.
Overview
17
17
years of professional experience
Work History
Intake Coordinator
Sonder Home Health and Hospice
Sacramento
07.2024 - Current
- Utilized case management systems to track client cases from intake through to completion.
- Performed data entry into EMR system according to established protocols while ensuring accuracy of all entered information.
- Monitored client progress and updated case files accordingly.
- Conducted initial patient assessments by phone or in person to collect demographic data and medical histories.
- Addressed and resolved client concerns or complaints related to the intake process.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Coordinated with external agencies and community partners to facilitate referrals and access to services.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Resolved customer complaints or answered customers' questions.
- Provided feedback on current intake process based on observations made during interactions with patients and clients.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Maintained accurate and up-to-date records of client intake forms, medical history information, insurance details, and other pertinent documents.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Organized weekly reports summarizing total number of intakes completed at the clinic each week.
- Verified insurance eligibility for services prior to the scheduled appointment date.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Created a welcoming environment for incoming patients by providing them with necessary information about the facility's services and protocols.
- Supported the development and implementation of policies and procedures to enhance service delivery and client care.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
Nursing Assistant
Sutter Roseville Medical Center
Roseville, CA
03.2019 - 07.2023
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Reported environmental risks or equipment malfunctions to supervisor.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Recognized by management for providing exceptional customer service.
- Engaged with patient family and friends to provide courteous visit experience.
Certified Nursing Assistant
Lincoln Meadows Care Center
Lincoln, CA
02.2008 - 03.2019
- Answered signal lights, bells or intercom systems to determine resident needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Participated in educational programs related to nursing assistant skills development.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Collected specimens from patients for laboratory testing purposes.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Distributed drinking water and nourishment to residents.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Supported non-ambulatory residents in range of motion exercises.
- Documented activities and recorded information in EMR system.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Lincoln High School
Lincoln, CA06-2005
Some College (No Degree) - General Studies
Sierra College
Rocklin, CASkills
- Multi-Line Phone Management
- Appointment Coordination
- Insurance Eligibility Verification
- Strong Interpersonal Skills
- Customer Engagement
- Effective Phone and Email Communication
- Thorough Quality Assessment
- Microsoft Office Proficiency
- Efficiency Enhancement
- Prioritization and Coordination
- Post-Engagement Strategies
- Patient Documentation
Timeline
Intake Coordinator
Sonder Home Health and Hospice
07.2024 - Current
Nursing Assistant
Sutter Roseville Medical Center
03.2019 - 07.2023
Certified Nursing Assistant
Lincoln Meadows Care Center
02.2008 - 03.2019
High School Diploma -
Lincoln High School
Some College (No Degree) - General Studies
Sierra College
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