Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chanell Braxton

Kinder,Louisiana

Summary

Adept at de-escalation and stress reduction, I significantly enhanced patient and customer satisfaction across roles, including at Compass Behavioral Health. My expertise in behavior management and clinical documentation, combined with a proactive approach to training and HIPAA compliance, has consistently improved care outcomes and operational efficiency.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Compass Behavioral Health
05.2023 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals and activities of daily living (ADLs) to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Charted on each patient daily.

Store Manager

Kingdom Nutrition LLC
06.2021 - 11.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Cashier/Hostess

Coushatta Casino Resort
05.1995 - 04.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Certified Nursing Assistant

St. Francis Nursing Home
09.1991 - 06.1995
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

Phlebotomy Technician - Phlebotomy

Inspire Professional Solutions
103 W Thomas St Sulphur, La 70663
06.2021

High School Diploma -

Oberlin High School
Oberlin
1991

Skills

De-Escalation Techniques

Certification

CPR Certification

Timeline

Mental Health Technician

Compass Behavioral Health
05.2023 - Current

Store Manager

Kingdom Nutrition LLC
06.2021 - 11.2022

Cashier/Hostess

Coushatta Casino Resort
05.1995 - 04.2020

Certified Nursing Assistant

St. Francis Nursing Home
09.1991 - 06.1995

Phlebotomy Technician - Phlebotomy

Inspire Professional Solutions

High School Diploma -

Oberlin High School

CPR Certification

Chanell Braxton