Chanell Braxton
Kinder,Louisiana
Summary
Adept at de-escalation and stress reduction, I significantly enhanced patient and customer satisfaction across roles, including at Compass Behavioral Health. My expertise in behavior management and clinical documentation, combined with a proactive approach to training and HIPAA compliance, has consistently improved care outcomes and operational efficiency.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Compass Behavioral Health
108 6th Ave Kinder, La 70648
05.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals and activities of daily living (ADLs) to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
Store Manager
Kingdom Nutrition LLC
411 W College St Ste B Lake Charles, La 70605
06.2021 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Handled day-to-day shipping and receiving.
Cashier/Hostess
Coushatta Casino Resort
Kinder, LA
05.1995 - 04.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Certified Nursing Assistant
St. Francis Nursing Home
417 Industrial Dr Oberlin, La 70655
09.1991 - 06.1995
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
Phlebotomy Technician - Phlebotomy
Inspire Professional Solutions
103 W Thomas St Sulphur, La 7066306.2021
High School Diploma -
Oberlin High School
Oberlin1991
Skills
De-Escalation Techniques
Stress reduction Techniques
Behavior Management
Clinical Documentation
Patient Assessment
HIPAA Requirements
Vitals monitoring
Employee Training
CPR Certified
Intake Assessment
Nursing Assistance
Certification
CPR Certification
Timeline
Mental Health Technician
Compass Behavioral Health
05.2023 - Current
Store Manager
Kingdom Nutrition LLC
06.2021 - 11.2022
Cashier/Hostess
Coushatta Casino Resort
05.1995 - 04.2020
Certified Nursing Assistant
St. Francis Nursing Home
09.1991 - 06.1995
Phlebotomy Technician - Phlebotomy
Inspire Professional Solutions
High School Diploma -
Oberlin High School