Chanell Jackson
White Bear Lake,Minnesota
Summary
I am a diligent worker that holds top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism helps maintain a tenacious customer satisfaction and retention rate. I enjoy being a self starter as well as a team player who's committed to contributing to the companies success goal.
Overview
12
12
years of professional experience
Work History
Case Management Specialist
Midwest Disability PA
02.2023 - Current
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Helped patients receive appropriate, high-quality care with reasonable results while evaluating their progress
- Referred families to outside resources for support
- Managed over 20 clients daily
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures
Customer Service Associate
Wells Fargo
03.2022 - 09.2022
- Support customers with inquiries on financial products and services
- Identify ways to improve customer experience within established procedures
- Perform routine customer support tasks by responding to and resolving customer inquiries and complaints
- Escalate questions and issues to more experienced representatives
- Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns
- Made roughly 100 B2B outbound calls to existing customers
- Held top referral rate throughout Well Fargo's Customer Service Representative Mortgage Department in the country
Loan Documentation Specialist
Wells Fargo
10.2021 - 02.2022
- Obtains and reviews documentation for accuracy and authenticity
- Collaborated with internal and external departments to complete research by using various systems and to resolve issues
- Interpreting policies while analyzing applicant documentation
- Completion of all required verifications, documents, and subsequent follow ups
Customer Service Representative
Target
09.2020 - 12.2020
- Communicate with guest through live chat and phone to answer questions, solve problems, and troubleshoot
- Assist with placing orders, refunds, exchanges or cancellations
- Take pertinent information from guest
- Inform customer of deals and promotions
- Responded to customer requests for products, services, and company information
Receptionist/Office Coordinator
Marsden Services
07.2017 - 05.2020
- Greeting people entering Marsden Service, determining the nature of visit and directing them to their appropriate destination
- Assisting departments with projects as needed
- Filing and sorting paperwork, data entry and document preparation
- Responded to information from callers seeking information
- Restocked supplies and submitted purchase orders to maintain stock levels
- Provided clerical support to company employees by copying, faxing, and filing documents
- Kept reception area clean and neat to give visitors positive first impression
Assistant Director
Busy Bumble Bee Academy
04.2011 - 12.2016
- Transmitting information or documents to parents and outside entities digitally, via mail and fax
- Providing information about Busy Bumble Bee Academy to prospective customers, including services provided
- Outstanding record of preparing memos and correspondences and other documentation
- Operating telephone switchboard to answer, screen, and forward calls
- Taking messages and scheduling appointments
Education
Associate of Applied Science - Human Resources Management
Rasmussen College
Lake Elmo, MN03.2022
Skills
- Interpersonal skills
- Discretion
- Problem Resolution
- Customer Support
- Microsoft Office expertise
- Call Center Operations
- Customer relations
- Handling Customer Complaints
- Time Management
- Attention to Detail
- Office Equipment Management
- Multitasking and Prioritization
- Phone and Email Etiquette
- Documentation and Recordkeeping
- Administration and Operations
- Verified Pertinent Information
- Personal Data Collection
- Document Distribution
- Inbound and Outbound Calling and Routing
- Teamwork and Collaboration
- Organization and Efficiency
- Reliable and Punctual
- Customer Complaint Resolution
- Data Entry
Timeline
Case Management Specialist
Midwest Disability PA
02.2023 - Current
Customer Service Associate
Wells Fargo
03.2022 - 09.2022
Loan Documentation Specialist
Wells Fargo
10.2021 - 02.2022
Customer Service Representative
Target
09.2020 - 12.2020
Receptionist/Office Coordinator
Marsden Services
07.2017 - 05.2020
Assistant Director
Busy Bumble Bee Academy
04.2011 - 12.2016
Associate of Applied Science - Human Resources Management
Rasmussen College
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