Chanell Jackson
Ocala,FL
Summary
Dedicated Data Entry, Customer Service agent that displays excellent skills using phenomenal communication skills, problem-solving abilities and has the passion for providing outstanding customer service experience. It is a goal to contribute proficiently to a company's success. In this partnership we can build strong customer relations, build brand awareness and maintain meaningful relationships with All clients. All while providing effective emotional connections and empathy. It allows said attributes to meet all performance targets while being open to feedback.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Benefits Enrollment Specialist
Conduent
09.2024 - Current
- 100+ incoming call volume. Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into company's chosen software.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Assisted with design and implementation of various employee benefits programs.
Telephone Operator
Ring Savvy
08.2023 - 02.2024
- 95+ incoming call volume, Greeted callers, provided information and transferred all client transfer request
- Maintained high level customer service ratings (friendly, polite demeanor)
- Resolved Customer issues using research and problem-solving abilities
- Operated multi-line telephone system and documented in company applications
- Monitored call queues by effectively resolving all inquiries in a timely manner
Customer Service Support Agent
Kobie Marketing
03.2023 - 06.2023
- 60+ incoming call volume. Provided extensive product knowledge to client customer base
- Investigated and resolved customer inquiries and complaints
- Exhibited high energy and professionalism in dealing with new and past clientele
- Met customer call guidelines and followed all SOP regulations
- Issued error free documentation to supervisor and staff as requested
Epic/Data Entry Processor
Exact Sciences
01.2020 - 11.2022
- Completed data entry task associated with company accounts
- Corrected files and database entry errors eliminating duplication or data degradation
- Entered primary ICD 10 codes according to patient records with speed and accuracy
- Epic certified software user, kept optimal quality levels of 10 key and typing performance targets
- Scanned documents and organized in accordance with essential organizational needs
Laboratory Specimen Specialist
Exact Sciences
05.2018 - 01.2020
- 85+ case records closed per end of shift. Provided technical guidance to research and technical lab support
- Performed complex testing by preparing specimens for analysis in accordance with company specified SOP
- Time managed work assignments and maintained accurate records of work performed
- Gathered laboratory samples of monitored fluids properly entered all data information and sent to support technician for readings
- Prepared and validated buffers and in house reagents, calibrators and controls in advance of laboratory ordered test
General Manager
Cambridge Automotive Repair
01.2010 - 01.2018
- Managed approximately 15 people. Interviewed, hired and trained associates to support operations and company needs
- Maintained positive customer relations by addressing customer complaints and implementing successful company corrective measures
- Established team priorities, maintained schedules and monitored team performance
- Used industry expertise, customer service skills and analytical nature to market and launch commercial, social and online based campaigns
- Study market trends and set protocol for price points in line with industry standards
Education
No Degree - Medical Coding
AAPC
Online03.2026
Some College -
Panhandle State University
Goodwell, OKSome College -
Cowley County Community College
Arkansas City, KSSkills
- Customer Retention
- Chat support
- Written and oral communication
- Experienced in most Customer based roles
- Policy interpretation
- New employee enrollment
- Benefits explanation
Employment Objective
Dedicated Customer Service Representative agent that displays excellent skills using phenomenal communication skills, problem-solving abilities and has the passion for providing outstanding customer service experience. It is a goal to contribute proficiently to a company's success. In this partnership we can build strong customer relations, build brand awareness and maintain meaningful relationships with all clients. all while providing effective emotional connections and empathy. It allows said attributes to meet all performance targets while being open to feedback.
Occupational Licenses Certificates Training
Class 'D' Security License, 07/01/24
Military Service
AirForce, E-4
Certification
- Microsoft Certified, Windows 10 (MD-100) - Microsoft.
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- ACE - Adobe Certified Expert, Photoshop
- Microsoft Office Specialist (MOS) - Microsoft.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
Timeline
Benefits Enrollment Specialist
Conduent
09.2024 - Current
Telephone Operator
Ring Savvy
08.2023 - 02.2024
Customer Service Support Agent
Kobie Marketing
03.2023 - 06.2023
Epic/Data Entry Processor
Exact Sciences
01.2020 - 11.2022
Laboratory Specimen Specialist
Exact Sciences
05.2018 - 01.2020
General Manager
Cambridge Automotive Repair
01.2010 - 01.2018
No Degree - Medical Coding
AAPC
Some College -
Panhandle State University
Some College -
Cowley County Community College
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