Chanell Martin
Chattanooga,TN
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Flexible hard worker ready to learn and contribute to team success. Attentive and creative worker passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operation Manager
First Step Child Development Center
Chattanooga, TN
03.2016 - Current
- Enrollment of children, except employment for qualified applicants, assist the director, answer calls, bookkeeping, received payments, handles all teachers needs: scheduling, time off, payroll send in.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed parents concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Head Start Teacher
Pro re bona nursery
Chattanooga, TN
10.2015 - 03.2017
- Monitored attendance records of all students enrolled in the program and reported any absences or tardiness to administrators.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted children in development of social, communication and problem-solving skills.
- Communicated with parents about daily activities and any concerning behaviors.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Planned and implemented engaging activities to encourage creativity and expression.
Childcare Provider
First Step Childcare
Chattanooga, TN
08.2012 - 03.2015
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Guided children through engaging and productive activities to foster fun learning environment.
Young toddler teacher, Assistant Director, reseptionist
Fountain of hope childcare
Chattanooga, TN
12.2008 - 08.2012
- Answering multiple phones calls, greeting parents and walk ins, put in payroll, scheduling, process payments, log payments and all job duties from directors.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Childcare Provider
Fountain of hope childcare
01.2007 - 12.2008
Education
High School Diploma -
Hamilton County High School
Ooltewah, TN12-2007
Skills
- Customer Service Skills
- Payroll
- Scheduling
- Training
- Operations
- Microsoft Word
- Inventory
- Inventory Management
- Word
- Team Building
- Childcare
- Teaching
- Bookkeeping
- Curriculum Development
- Early Childhood Education
- Classroom Management
Certification
- Tecta, Over 120 hours of childcare training, 12/01/07, 09/01/20
- CDA (infant toddler), 12/01/07, 09/01/20
- First Aid Certification
- CPR Certification
School
Ooltewah High School
Assessments
- Filing & organization, Expert, 07/01/18
- Scheduling, Proficient, 07/01/18
Affiliations
- Cpr/First Aid
- Over 200 Hours of hands on and online training
Accomplishments
- CDA (Early Childhood education)
Timeline
Operation Manager
First Step Child Development Center
03.2016 - Current
Head Start Teacher
Pro re bona nursery
10.2015 - 03.2017
Childcare Provider
First Step Childcare
08.2012 - 03.2015
Young toddler teacher, Assistant Director, reseptionist
Fountain of hope childcare
12.2008 - 08.2012
Childcare Provider
Fountain of hope childcare
01.2007 - 12.2008
High School Diploma -
Hamilton County High School
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