Chanell Morrison
Las Vegas,NV
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
21
21
years of professional experience
Work History
Customer Service Representative (Seasonal)
Ethel M Chocolates
Henderson, NV
09.2024 - Current
- Receive and manage inbound calls from customers placing corporate and gifting orders.
- Accurately process orders using SAP, CRM, and other relevant systems.
- Address and resolve order-related issues, including questions about order status, shipping, and tracking.
- Actively listen to customer needs and provide tailored solutions.
- Set up reservations for events held at the factory.
Customer Service Specialist
Elementz Sports Screen Printing & Embroidery
Vacaville, CA
01.2019 - 07.2024
- Managed high volumes of customer inquiries and complaints via telephone, email and chat.
- Identified and accessed customers’ needs to achieve satisfaction.
- Generated estimates that developed into sales orders.
- Increased customer satisfaction by 95% and reduced order fulfillment time by 20%
- Utilized the various system to track and resolve customer issues, achieving an 85% resolution rate.
Home Health Care Provider
Solano County In-Home Support Services
Fairfield, CA
08.2010 - 12.2016
- Managed the care of elderly and disabled clients.
- Developed personalized care plans and maintained detailed records of patient progress.
- Improved clients' quality of life and health outcomes, achieving a 98% client satisfaction rate.
- Collaborated with medical professionals and implemented client care plans, leading to enhanced overall wellness.
Claims Customer Service Representative
Bank of America
Concord, CA
11.2003 - 06.2010
- Encountered a high volume of complex customer claims.
- Conducted in-depth analysis of claims and trained new hires.
- Achieved a 95% resolution rate for customer claims and prevented potential losses annually.
- Utilized multiple systems and tools to resolve claims and investigated fraudulent claims, enhancing overall team performance.
Education
Diploma - General Studies
Fremont High School
Oakland, CACertification - Pharmacy Technology
Western Career College
San Leandro, CASkills
- Customer Service Excellence
- Claims analysis
- Call Center Operations
- Software Proficiency
- Problem-solving abilities
- Complaint resolution
- Reservations
Timeline
Customer Service Representative (Seasonal)
Ethel M Chocolates
09.2024 - Current
Customer Service Specialist
Elementz Sports Screen Printing & Embroidery
01.2019 - 07.2024
Home Health Care Provider
Solano County In-Home Support Services
08.2010 - 12.2016
Claims Customer Service Representative
Bank of America
11.2003 - 06.2010
Diploma - General Studies
Fremont High School
Certification - Pharmacy Technology
Western Career College
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