Chanell D. Brown
Victorville,CA
Summary
Experienced in client support, excelling at resolving complex issues and ensuring customer satisfaction. Effective communication skills, conflict resolution abilities, and technical expertise enable exceptional assistance. Collaborative team player dedicated to achieving results and readily adapting to evolving needs. Strong organizational abilities, empathy, and problem-solving skills consistently deliver high-quality support.
Overview
7
7
years of professional experience
Work History
Client Support Specialist
First Republic Bank
05.2022 - 07.2024
- Responded to all banker inquiries and asked appropriate questions to facilitate resolution.
- Provided suggestions for process, application or documentation improvement.
- Delivered exceptional customer service to every banker by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted bankers and Branch managers with all support needs including but not limited to procedural, technical, regulatory and functional guidance
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Interacted with team members across departments to research and resolve customer issues.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
Branch Supervisor
Nuvision Credit Union
07.2019 - 04.2022
- Responsible for cross selling all credit union products and services and meeting minimum referral standards
- Responsible for tellers meeting minimum referral standards
- Assist at other bank locations based on business and staffing requirements
- Receive checks and cash for deposit, verify amounts, and examine checks endorsements
- Accepts loan payments and apply to customers’ accounts
- Responsible for staff scheduling, approvals, and overrides
- Selling and ordering cash, balancing the vault, and cash counting vault and teller drawers
- Order branch supplies, and placing cash orders
- Reviewing daily reports, new account reports, closed account report, supervisor report
- Open and close the branch in absence of Brach Manager
- Perform all teller duties and banker duties when needed
- Assigned job roles and oversaw performance.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Maintained open lines of communication between branch employees by encouraging constructive feedback loops.
Banking Relationship Specialist
Farmers & Merchants Bank Rolling Hills
02.2017 - 07.2019
- Responsible for vault and coin machine to include but not limited to balancing, operating equipment and verification of documents
- Remove deposits and balance cash-in deposits obtained through the night depository as required
- Assist at other bank locations based on business and staffing requirements
- Receive checks and cash for deposit, verify amounts, and examine checks endorsements
- Accepts loan payments and apply to customers’ accounts
- Cash checks and pay out money after verification of signatures and customer balances
- Enter customers' transactions into computer to record transactions and issue computer generated receipts
- Order working supply of cash and counts incoming and outgoing cash
- Balance currency, coin, and checks in cash drawer at end the day of and compare totaled amounts with data displayed on computer screen
- Process transactions utilizing bank wide systems.
- Strengthened client relationships by addressing needs and providing personalized solutions.
- Maintained a deep understanding of industry trends and regulations to provide expert guidance for clients navigating complex financial environments.
- Established long-lasting connections with new clientele by utilizing effective rapport-building techniques during initial interactions.
- Consistently met or exceeded sales targets through proactive engagement in relationship-building activities.
- Enhanced customer satisfaction through regular follow-ups and prompt resolution of concerns.
Education
Diploma -
Hawthorne High School
Skills
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Strong work ethic
- Customer-facing communication
- Problem resolution
- Teamwork and collaboration
- Computer skills
- Document and records management
- POS systems and ordering platforms
- Complaint resolution
- Inbound call management
- Administrative and office support
Timeline
Client Support Specialist
First Republic Bank
05.2022 - 07.2024
Branch Supervisor
Nuvision Credit Union
07.2019 - 04.2022
Banking Relationship Specialist
Farmers & Merchants Bank Rolling Hills
02.2017 - 07.2019
Diploma -
Hawthorne High School
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