Chanel L. Oliver
Stamford,CT
Summary
Hardworking Patient Access Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist III
Hospital for Special Surgery
09.2022 - Current
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated verification and authorization status updates with authorization department to facilitate decision-making for patient admissions and insurance coverage.
Patient Service Associate
Northeast Medical Group
11.2021 - 08.2022
- Facilitated communication between patients and various departments and staff.
- Checked patient insurance, demographic and health history to keep information current.
- Organized patient records and database to facilitate information storage and retrieval.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Front Desk Specialist
Columbia Doctors
10.2017 - 07.2021
- Supported over 60 multi-specialty providers in outpatient medical office through coordinating all administrative operations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Safeguarded medical records and patient data in accordance with HIPAA protocols
Medical Receptionist for Yale New Haven Health
Hartly Personnel
05.2017 - 10.2017
- Completed skilled administrative work to support all office staff and operational requirements.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
Front Desk Specialist
Orthopedic & Neurosurgery Specialists
02.2016 - 08.2016
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
Claims Resolution Specialist
Medtech Professional Billing
06.2014 - 09.2015
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Accurately posted payments and adjustments both electronically and manually.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Identified overpayments and processed refunds for insurance carriers and patients.
Education
Medical Billing & Coding Certificate -
Sanford Brown Institute
White Plains, NY05.2014
Diploma -
White Plains High School
White Plains, NY06.2006
Skills
- Insurance verification
- Payment collection
- Strong leadership abilities
- HIPAA Compliance
- Medical Terminology
- Proficient in Epic
Timeline
Patient Access Specialist III
Hospital for Special Surgery
09.2022 - Current
Patient Service Associate
Northeast Medical Group
11.2021 - 08.2022
Front Desk Specialist
Columbia Doctors
10.2017 - 07.2021
Medical Receptionist for Yale New Haven Health
Hartly Personnel
05.2017 - 10.2017
Front Desk Specialist
Orthopedic & Neurosurgery Specialists
02.2016 - 08.2016
Claims Resolution Specialist
Medtech Professional Billing
06.2014 - 09.2015
Medical Billing & Coding Certificate -
Sanford Brown Institute
Diploma -
White Plains High School
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