Chanell Smith

● Navigated through various programs daily. (Salesforce, Zoom, Slack, Jira, Excel, and Google Suite)

● Assisted customers by phone and email with their questions regarding their 401k retirement plan.

● Set up distribution and loan tickets in Jira for our Benefits Processing Team.

● Shadowed new employees on Zoom and answered their questions in the companies Slack channel.

● Accepted promotions to new positions as they became available.

● Fielded customer questions regarding available cruises, current prices and additional package add ons.

● Collected customer feedback to exceed customer satisfaction.

● Worked with SharePoint to leave notes on customer accounts during calls.

● Answered inbound calls, emails and chats to assist customers with placing orders.

● Provided solutions, recommendations, and replacements with empathy and positive feedback.

● Documented detailed notes in a CRM system to track customer interactions.

● Built a strong knowledge of the product line to assist customers in selecting products.

● Assembled, addressed and routed over 200 packages per day using Shipstation.

● Delegated tasks to other warehouse associates.

● Compared incoming shipments with purchase orders to identify and fix any discrepancies.

● Worked with QC to achieve compliance with SOPs

● Produced multiple types of high-quality lash products.

● Performed inventory audits.

● Entered detailed information about each item into Excel spreadsheets.

● Inspected all incoming shipments and reported damage.

● Verified quantities with the included packing list.

● Organized items into bins for simple shipping access.

● Obtained a thorough knowledge of products we sold, to assist customers in locating and purchasing items.

● Counted money in the cash drawers at the start of each shift and balanced the drawer at the end of each shift.

● Calculated totals using scanners and point of sale (POS) systems.

● Solved customer complaints and issued credits for returns.

● Restocked shelves, taking time to arrange the displays to match the current promotions.

● Trained new employees on the cash register and in the western wear department.