Chanell Stewart

Pharmacist with over 25 years of management and community pharmacy practice experience with special emphasis on quality assurance and service to the community. Thorough understanding of laws, regulations and standards governing new and study drugs.

• Maryland Board of Pharmacy, #14288, Pharmacy License, 1996-01-01
• Maryland Board of Pharmacy, #14288, Vaccination Certification, 2010-01-01

• Pharmacy Supervisor, Kaiser Permanente, 2011-01-01, Present, 6104 Old Branch Avenue, Temple Hills, MD, 20748, 301-702-6133, Oversee workflow processes, provide work direction and coordinate the activities of all pharmacists and support personnel including ensuring of appropriate scheduling of personnel to meet customer service, performance and quality assurance objectives. Develop and communicate service, performance and quality assurance expectations and sets goals with staff which are consistent with department and regional goals and objectives; provide feedback and follow up. Facilitate organizational change and conflict resolution. Interview, select, hire, orient, instruct, train, counsel, evaluate, discipline and terminate staff. Monitor and evaluate existing service levels, systems, procedures and practices and recommend appropriate changes or additions as required consistent with the department's goals and objectives. Coordinate and manage the budgetary needs. Collaborate with facility medical and nursing personnel on regional initiatives relative to the delivery of services. Assure compliance to all regulatory rules and regulations and Kaiser Permanente's policies and procedures and professional practice standards which include but are not limited to: Drug Enforcement Administration. State Boards of Pharmacy. HIPAA. Principles of Responsibility. Proper use of Kaiser Permanente personal computers and applications. Support development and implement policies and procedures relating to pharmacy operations and professional practice standards and implements department initiatives consistent with program goals and objectives. Resolve daily operational problems and performs the general duties of a pharmacist. Promote loyalty and morale by creating a climate that encourages professional development, individual creativity, innovation and a high level of productivity. Seek training to further develop supervisory skills and assume additional management responsibility.
• Regional Support Pharmacist, CVS Caremark, Inc, 2008-01-01, 2011-12-31, 8859 Branch Avenue, Clinton, MD, 20735, (301) 868-4055, Provide guidance, support and leadership to an underperforming store in the region resulting with the store being recognized as a store of “Excellence”. Improved the store’s quality assurance with implementing an in depth quality assurance plan. Maintained and increased prescription volume despite five competitors within close proximity. Received, interpreted, and dispensed prescriptions; processed insurance claims and resolved adjudication issues; maintained records of prescriptions dispensed; maintained an inventory of prescription and nonprescription drug products; served as preceptor to pharmacy students, interns and technicians; interviewed, hired, coached, counseled, terminated and created succession and development plans for all pharmacy support staff; and counseled patients on proper use of their medications and related devices.
• Pharmacy Supervisor, CVS Caremark, Inc, 2002-01-01, 2008-12-31, 10692 Campus Way South, Upper Marlboro, MD, 20774, (301) 541-2700, Provided leadership and direction to 60 direct reports with support staff in excess of 150 people. This would include the day to day operations for 15 retail pharmacies of sales exceeding $45 million with improved year in pharmacy sales by 10.29%. Implemented the Quality Assurance Program and provided annual training and program updates. Presented continuing education programs to employees and nationally certified technicians, including quality assurance continuing education. Successfully directed and implemented the Pharmacy Service Initiative, improving pharmacy workflow, quality assurance, efficiency and customer service. Assisted with the acquisition of Rite Aid by developing and implementing a training plan for the new pharmacy supervisors. Successfully acquired three independent pharmacies; built and/or relocated four new stores. Developed and implemented strategic staffing plans to improve staffing and customer service within the Prince Georges County area. Participated in and developed a strategic recruitment framework that resulted in a fully staffed district during the height of the national pharmacist shortage. Lead the district to perform 15 community service activities and outreach programs in one year. Annually participated in the Prince Georges Community College Health and Wellness Fair. Partnered with the Montgomery County Health Department Director to create a charge account to assist underprivileged patients with obtaining prescription medications. Partnered with the University of Maryland College Park (UMCP) Athletic Department with the development of a charge account that assisted athletes with obtaining prescription medications during UMCP pharmacy after-hours.
• Pharmacy Team Leader/Pharmacist in Charge, CVS Pharmacy #1457, 1998-01-01, 2002-12-31, 950 E Swan Creek Road, Fort Washington, MD, 20744, (301) 203-1656, Provided leadership and guidance to 12 employees and successfully implemented quality assurance best practices. Received, interpreted, and dispensed prescriptions; processed insurance claims and resolved adjudication issues; maintained records of prescriptions dispensed; maintained an inventory of prescription and nonprescription drug products; served as preceptor to pharmacy students, interns and technicians; interviewed, hired, coached, counseled, terminated and created succession and development plans for all pharmacy support staff; developed and mentored 3 technicians into district technician trainers and 4 technicians into pharmacists; served as a district New Pharmacist Trainer. Performed community outreach at area health fairs and counseled patients on proper use of their medications and related devices.
• Staff Pharmacist, CVS Pharmacy #1472, 1996-01-01, 1998-12-31, Iverson Street, Hillcrest Heights, MD, (301) 423-2324, Successfully received, interpreted and dispensed prescriptions; processed insurance claims and resolved adjudication issues; compounded medications; maintained records of prescriptions dispensed; maintained an inventory of prescription and nonprescription drug products; and counseled patients on proper use of their medications and related devices.

• CVS District Paragon Winner, 1997-01-01
• CVS District Paragon Winner, 2000-01-01
• CVS Region 22 Triple S Award, 2004-01-01
• The Century Club Professional Achievement Award, 2004-01-01
• Keynote speaker at the CVS Pharmaceutical Conference, 2004-01-01
• Speaker at the Howard University School of Pharmacy Oaths and Awards Ceremony, 2006-01-01
• CVS Region 22 Award for Superior Service, 2008-01-01

American Pharmacists Association (APhA)