CHANELL WILDER
Lakewood,USA
Summary
Dynamic operations professional with a proven track record at Sherwin-Williams Corporate, excelling in inventory management and accuracy. Skilled in Microsoft Office Suite and adept at problem-solving, I consistently achieve processing goals while enhancing team performance through effective leadership and communication. Committed to delivering exceptional customer service and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Processor
Sherwin-Williams Corporate
Old Brooklyn, USA
09.2024 - 03.2025
- Located products from shelves or storage according to order documents.
- Verified accurate quantity and type of items for each processed order.
- Pre-packed orders for shipment, ensuring accuracy of all shipping labels.
- Operated various warehouse equipment for efficient product transportation.
- Contributed to inventory management through cycle counts and timely restocking.
Account Manager
Inicio Inc
Parma Heights, OH
10.2023 - 07.2024
- Generated door-to-door sales for Verizon Wireless through exceptional customer service and product recommendations.
- Established and maintained strong relationships with current and prospective clients.
- Drove new business by consistently meeting sales targets through cold calling and prospecting.
- Identified opportunities for upselling and cross-selling to retain and grow existing customer base.
Business Process Outsourcing Tech
Ricoh USA
Parma Heights, USA
12.2022 - 10.2023
- Converted hard copy documents into digital format for diverse technical clients.
- Achieved daily processing goals, handling 800 to 1,100 pages of documents per shift.
- Entered customer and account information by inputting alpha-numeric data efficiently.
- Redacted sensitive documents, including checks and banking statements, to ensure confidentiality.
- Verified accuracy of customer and account data through thorough review and correction.
- Conducted quality assurance checks on completed work from associates before final submission.
Delivery Station Associate/Team Leader - Service Delivery
Amazon Delivery Station
Glenwillow, USA
09.2020 - 08.2022
- Restaged warehouse floor for evening pickers and stowers, optimizing package preparation for next-day delivery.
- Physically lifted and moved items weighing up to 50 pounds using hand trucks, carts, and dollies.
- Utilized handheld devices and scanners daily for order sorting, scanning, tracking, and following prompts.
- Trained employees across multiple departments as a Learning Ambassador, enhancing skill development.
- Fulfilled customer orders by accurately locating and retrieving products while managing inventory.
- Assessed condition of returned items for quality control and informed restocking decisions.
- Led team operations and served as substitute supervisor in absence of floor management.
Virtual Real Estate Investment Internship
Jackson Innovations
Houston, USA
04.2020 - 05.2020
- Scheduled client meetings, property showings, and managed Google Suite account.
- Answered emails, handled phone calls, and managed live chats for client inquiries.
- Executed administrative duties by creating and editing contracts and proposals.
- Liaised between clients and employer to streamline communication processes.
- Developed and maintained property listings on MLS, Zillow, and Trulia.
- Managed social media accounts and produced marketing materials for lead generation.
Intake Specialist
C.E.O.G.C (Council for Economic Opportunities)
Cleveland, USA
03.2019 - 03.2020
- Conducted initial interviews with potential HEAP clients to assess eligibility for emergency assistance.
- Reviewed documents, calculated income, and completed applications for HEAP assistance.
- Verified residency through utility bill checks, ensuring compliance with program criteria.
- Maintained accurate client records in agency databases while tracking application statuses.
- Communicated updates to clients regarding their application progress.
- Provided information on additional community resources and facilitated appropriate referrals as needed.
Education
Some College (No Degree) - Business Administration
Cleveland State University
Cleveland, Ohio, OHSkills
- Microsoft Office Suite and Google Workspace
- Social media management
- Digital marketing strategies
- Typing proficiency (55 WPM)
- Problem solving
- Critical thinking
- Time management
- Leadership skills
- Multitasking and organization
- Verbal and written communication
- Attention to detail
- Customer service and client relations
Certification
Hospitality Certification with InterContinental Hotels - 2017
References
References available upon request.
Timeline
Operations Processor
Sherwin-Williams Corporate
09.2024 - 03.2025
Account Manager
Inicio Inc
10.2023 - 07.2024
Business Process Outsourcing Tech
Ricoh USA
12.2022 - 10.2023
Delivery Station Associate/Team Leader - Service Delivery
Amazon Delivery Station
09.2020 - 08.2022
Virtual Real Estate Investment Internship
Jackson Innovations
04.2020 - 05.2020
Intake Specialist
C.E.O.G.C (Council for Economic Opportunities)
03.2019 - 03.2020
Some College (No Degree) - Business Administration
Cleveland State University