Chanella Crawley
Monterey,California
Summary
My Name is Chanella I am currently 16 years old and i have been working since i was about 13. I've always been told growing up i have an older thinking mindset or an older way of thinking meaning my mind is already grown then a lot of teenagers in this generations. Im not saying im better than anyone i just want better for myself then to be the same and a follower. For example i chose to work and play sports instead of going out and to parties even though yes parties seem fun but i actually find it not fun. I find working and playing my favorite sport lacrosse fun, which this can be really strange or weird to a lot of teenagers nowadays. I am still enrolled in school but i am on independent studies which does allow me to have a pretty open schedule. I have two younger siblings i have a little brother and a little sister. My sister being 8 and my brother being 9. I love being around kids and helping others out. I am a reliable barista, pizza maker, and hostess because i am able to quickly masters new concepts and skills. Also i am passionate about helping customers and creating satisfying experiences. I do have strong history of providing top-notch service and support to customers and everyone in general. I love working and making money while learning new things and different ways to do things while along with meeting so many new people.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cafe Barista
Beach House Cafe
Pacific Grove, CA
02.2024 - 11.2024
- Described menu items to customers and suggested products based on stated preferences.
- Weighed out portions of coffee beans for grinding according to recipes.
- Monitored expiration dates of products to ensure freshness standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Input orders into point of sale system and handled customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Memorized official and off-menu coffee and tea preparations.
- Resolved customer complaints in a polite and timely manner.
- Described menu items to customers and suggested appealing products.
- Stocked workstations with supplies such as cups, lids, syrups and sauces.
Host
Beach House
Pacific Grove, CA
02.2024 - 11.2024
- Directed patrons to lounges and waiting areas.
- Inspected dining areas for any damages or defects.
- Answered telephone to provide dining information and take reservations.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations from patrons by phone or online.
- Notified server after seating parties in section to facilitate prompt service.
- Contributed to team efforts by accomplishing related tasks as needed.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Answered phones promptly to record and confirm reservations.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Pizza Maker
Gianni's Pizza
Monterey, CA
02.2023 - 04.2024
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Set up work stations prior to opening to minimize prep time.
- Followed specific methods for food preparation and proper portioning.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Cooked menu items based on customer orders.
- Combined ingredients by hand and with electric mixing equipment.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Monterey High School
Monterey, CA05-2026
Skills
- Workstation sanitation
- Order taking
- Food safety
- Cash register operation
- Basic math
- Drink customization
- Menu memorization
- Cash handling
- Food service
- Menu design
- Workplace safety
- Excellent memory
- Adaptive and creative
- Team player
- Problem-solving
- Takeout order processing
- Dining room management
- Effective time management
- Table assignment coordination
- Reservations
- Dough making
- Cleaning and sanitizing
- Order preparation
- Order taking and processing
- Baking techniques
- Phone etiquette
- Customer service
Affiliations
- Playing Lacrosse as an attack man.
- Going to the Gym
- Being out in nature
- Being with my Grandparents
- Cleaning and Organizing my room
Languages
English
Native/ Bilingual
Accomplishments
- Honor Roll Student 3 years in a row
Certification
- Certified Lash Artist
Timeline
Cafe Barista
Beach House Cafe
02.2024 - 11.2024
Host
Beach House
02.2024 - 11.2024
Pizza Maker
Gianni's Pizza
02.2023 - 04.2024
- Certified Lash Artist
High School Diploma -
Monterey High School
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