Chanelle Clark

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Three years of commended performance in key customer service and support roles. Expert in customer care/communications, problem solving, relationship building and user training and support. Meticulous Credit Analyst promoting a background in credit bureau report reviews and communicating with commercial clients. Experienced in credit approvals and limits. Offering a successful career history spanning several years. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Three years of commended performance in key customer service and support roles. Expert in customer care/communications, problem solving, relationship building and user training and support.

• Infinity Health Sol., Claim Specialist, As a claim spec, I ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner. Serve as a liaison between customer support team, management, and customer to improve customer service and business productivity. I analyze complaints and provide appropriate corrective actions. Assist directly or route clients to the appropriate personnel for assistance. Ensure client satisfaction by meeting customer needs in a courteous and timely manner. Track, follow-up, and resolve clients' outstanding issues in a timely fashion.
• Convey Health Solutions, Quality Assurance Analyst, Managed a large group amount of agents, plan, conduct, and monitor testing and inspection of materials and products to ensure finished product quality. Also conducted meetings on Quality scores with management.
• Access Financial, Loan Specialist, Collections Agent, Handled customers interested in loans, verified bank accounts, handled bank conference calls to verify the customer's account. General clerical duties including photocopying, fax, and mailing. Also, answer, screen, and transfer inbound phone calls.
• Teleperformance, Customer service Specialist, Android support, answer, screen, and transfer inbound phone calls. Outstanding analytical, problem-solving, and troubleshooting ability.

• Perfect Attendance, 2019
• Perfect Attendance, 2020
• Perfect Attendance, 2021
• Employee of the Month, 2020 to 2021

Available upon Request