Chanelle Clarke
Lehigh Acres,FL
Summary
Healthcare professional with over ten years of experience in residential and hospital settings. Proven track record in improving patient wellness and maintaining high productivity. Expertise in healthcare communication and data management, complemented by strong negotiation and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Lead Customer Service Representative
Lee Health Lee Convenient Care
Fort Myers, Florida
10.2023 - 07.2025
- Delivered exceptional customer service by resolving issues efficiently and managing inquiries promptly.
- Trained new staff on customer service protocols to uphold best practices.
- Conducted training sessions for hires to improve service delivery standards.
- Managed timely responses to customer inquiries, ensuring satisfaction.
- Executed daily deposit procedures accurately and on time.
- Participated in call schedule rotations to maintain operational coverage.
Customer Service Representative Lee Convenientcare
Lee Health System
Fort Myers, FL
02.2023 - 10.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Tracked key performance indicators related to customer service.
- Provided administrative support to ensure the smooth running of office operations.
- Ordered supplies necessary for office operations such as printer paper or toner cartridges.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in the development and implementation of training programs for new employees.
Customer Service Representative LPG Pulmonary
Lee Health System
Fort Myers, FL
03.2022 - 02.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled and confirmed appointments.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
Certified Nursing Assistant Advanced/PCL
Lee Memorial Health System
Fort Myers, FL
12.2014 - 03.2022
- Assessed patients, documented and monitored vital signs, and communicated changes to supervising RNs.
- Monitored fluid outputs, documented results and collected specimen for testing.
- performed procedures such as EKG's, blood draws, Foley catheter care, staple/sutures removal, bladder scanning and straight cathing.
- Cross trained as a Patient Care Laison with task such as contacting Medical Doctors and calling consults for patients.
- Answering the department telephone calls using correct salutations and telephone etiquette.
Seasonal Member Services Representative
Alta Resources
Fort Myers, FL
10.2017 - 01.2018
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Assist with Multiple Insurance Policies through Blue Cross Blue Shield.
- Exceeded in the amount of outbound calls each week to existing customers, resulting in a great amount of increase in sales.
- Attended many team meetings each month to voice concerns and offer constructive feedback to others.
Certified Nursing Assistant
ShellPoint Retirement Community
Fort Myers, FL
04.2012 - 12.2014
- Documented resident records on daily flow sheets.
- Answered patient call lights and requests.
- Facilitated activities of daily living, including personal hygiene management, feeding, ambulation and locomotion.
Education
MBA - Business Administration
Rasmussen University
Fort Myers, FL12-2026
Bachelor of Arts - Healthcare Management
Rasmussen University
Fort Myers, FL08-2024
Associate of Science - Healthcare Administration
Rasmussen University
Fort Myers FL09.2022
Certificate - Neuro-Development Treatment
Lee Memorial Health System
02.2022
Certificate - Phlebotomy
Lee Memorial Health System
04.2015
Certified Nursing Assistant
Express Training
2008
Certificate - Medical Office Procedure
Fort Myers Technical College
2007
Certificate - Home Health Aide
First Call Medical
2006
CPR
Florida SouthWestern State College
Certificate - Phlebotomy
Lee Memorial Health System
Skills
- Unit leadership
- Charting expertise
- Medical terminology knowledge
- Detail-oriented
- Skilled multi-tasker
- Critical Thinking
- Strong communication skills
- Focused on Patient satisfaction
- Call Documentation
- Multitasking and Prioritization
- Order and Refund Processing
- Telephone Etiquette
- Computer Skills
- Document and File Management
- Appointment Coordination
- Multi-Line Telephone Systems
References
- Jessica Nelson
- 815-549-6621
- Helen Poppert
- 239-564-3201
- Marcia Taylor
- ( 404)-232-0768
Timeline
Lead Customer Service Representative
Lee Health Lee Convenient Care
10.2023 - 07.2025
Customer Service Representative Lee Convenientcare
Lee Health System
02.2023 - 10.2023
Customer Service Representative LPG Pulmonary
Lee Health System
03.2022 - 02.2023
Seasonal Member Services Representative
Alta Resources
10.2017 - 01.2018
Certified Nursing Assistant Advanced/PCL
Lee Memorial Health System
12.2014 - 03.2022
Certified Nursing Assistant
ShellPoint Retirement Community
04.2012 - 12.2014
Bachelor of Arts - Healthcare Management
Rasmussen University
Associate of Science - Healthcare Administration
Rasmussen University
Certificate - Neuro-Development Treatment
Lee Memorial Health System
Certificate - Phlebotomy
Lee Memorial Health System
Certified Nursing Assistant
Express Training
Certificate - Medical Office Procedure
Fort Myers Technical College
Certificate - Home Health Aide
First Call Medical
CPR
Florida SouthWestern State College
Certificate - Phlebotomy
Lee Memorial Health System
MBA - Business Administration
Rasmussen University