Chanelle Delarosa
The Bronx,NY
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Naya
02.2022 - 08.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- ensured food safety and food handling making sure everything is held at appropriate temperatures for safe consumption.
Shift Lead
Pressed
10.2020 - 01.2022
- Completed store opening and closing procedures and balanced tills.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Upsell all bundle products to drive sales goals for the week as well as getting customers to sign up for loyalty programs.
Guest Experience Manager
Cava Grill
07.2019 - 05.2020
- resolved any issues that had to do with the guest and their experience from start to finish.
- overlooked any food prep and made sure SOP's were being followed.
- deposit cash drops and counted safe and till.
- placed food orders and counted inventory as well as send sales report at the end of the day.
- delegated task to employees to make sure the restaurant is operating properly and efficiently.
Shift Lead
Sweet Green
07.2017 - 03.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Lead Sales Associate
Macys Department Store
01.2016 - 04.2017
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Education
GED -
ASA
New York, NY01.2019
Skills
- Food Safety and Quality
- Safe Food Handling Procedures
- Administrative Support
- Customer Inquiries
- Assignment Delegation
- Complex Problem-Solving
Certification
- Licensed food handler
Timeline
Shift Supervisor
Naya
02.2022 - 08.2023
Shift Lead
Pressed
10.2020 - 01.2022
Guest Experience Manager
Cava Grill
07.2019 - 05.2020
Shift Lead
Sweet Green
07.2017 - 03.2019
Lead Sales Associate
Macys Department Store
01.2016 - 04.2017
GED -
ASA
- Licensed food handler
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