Chanelle DeVeaux
Orlando,United States
Summary
Experienced professional committed to providing students with tools and resources to succeed academically. Highly organized and detail-oriented with passion for helping children reach academic goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PROGRAM ASST,BASIC,C
OCPS Academic Center For Excellence
2024.03 - Current
- Assists teachers (or supervisors) in checking and objectively evaluating students' performance or progress; teaches students individually and in groups reinforcing skills based upon instructional guidelines.
- Developed and maintained accurate records of programs and services.
- Maintains and properly stores equipment, supplies and materials, as applicable to the assigned program, i.e., curriculum materials, examinations, student records, media and text materials, environmental laboratory supplies.
Health Support Specialist
Department of Health
2023.10 - 2024.03
- Collect data from OCPS clinic staff over the school calendar year for basic health screening results
- Assist with various health screening for OCPS school ( hearing, vision, BMI )
- Assist with community out-reach for vaccination events
Inbound Collector
Cognizant Technologies Solutions
2021.01 - 2023.10
- Handle, manage, and maintain case load of up to 100 assigned claims.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Document and communicate all claim activity in EPIC and internal portals.
Prior Authorization Specialist
CMT Solutions
2020.03 - 2020.12
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Coordinated resolutions for issues and appealed denied authorizations.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
Medical Biller
MH Geriatrics
2018.10 - 2020.09
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Verified accuracy of billing data and revise any errors.
- Checked claims coding for accuracy with ICD-10 standards.
Medical Coding Analyst
WellMed Medical Management - United Health Group
2017.06 - 2018.10
- Coded medical claims to obtain reimbursement from various insurance companies and governmental health programs.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Maintained high accuracy rate on daily production of completed reviews.
Education
Some College (No Degree) - Medical Assistant
Valencia College
Orlando, FLAssociate of Applied Science - Health Information Technology
Plaza College
Forest Hills, NY06.2015
Skills
- Transaction Processing
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Issue and Complaint Resolution
- Product Recommendations
- Regulatory Compliance
- Interpersonal Relations
- Active Listening
- Attention to Detail
- Microsoft Access
- Collaboration and Teamwork
Certification
- Register Behavior Technician (RBT) Training - 2023
- Project Management, gener8tor Skills Central Florida Program - 2023
Timeline
PROGRAM ASST,BASIC,C
OCPS Academic Center For Excellence
2024.03 - Current
Health Support Specialist
Department of Health
2023.10 - 2024.03
Inbound Collector
Cognizant Technologies Solutions
2021.01 - 2023.10
Prior Authorization Specialist
CMT Solutions
2020.03 - 2020.12
Medical Biller
MH Geriatrics
2018.10 - 2020.09
Medical Coding Analyst
WellMed Medical Management - United Health Group
2017.06 - 2018.10
Some College (No Degree) - Medical Assistant
Valencia College
Associate of Applied Science - Health Information Technology
Plaza College
- Register Behavior Technician (RBT) Training - 2023
- Project Management, gener8tor Skills Central Florida Program - 2023
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