Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanelle Fiala

Columbia,TX

Summary

Dedicated and well-qualified RN offering proven skills in patient care, medication administration and treatment implementation. Detail-oriented, responsive and proficient in routine care and emergency response. Offering 9+ year record in field and looking for a fulfilling long-term position.

Overview

17
17
years of professional experience

Work History

ACO Annual Wellness Visit RN

Baylor St Luke’s Brazosport Medical Clinics
Lake Jackson, TX
10.2016 - Current
  • Work in collaboration with the primary care provider and subsequent health team.
  • Primary responsibilities include: identifying patients appropriate for visits, scheduling, preparation before the visit, identifying test needed for quality control, immunizations, mental status evaluations, vital signs and future planning for their healthcare.

RN Case Manager

Angels Home Health Inc.
Bay City , TX
07.2014 - 10.2020
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Provided education pertaining to diagnosis.
  • Perfromed vitals, wound care, medication administration

Medical Telemetry Unit Registered Nurse

Brazosport Regional Health Systems
Lake Jackson, TX
06.2011 - 06.2014
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Performed Charge nurse duties to 30 bed unit.

Front Office Assistant

Doctors For The Family
Lake Jackson, TX
03.2009 - 06.2011
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Collected copays and account balance payments and updated account records.

Education

Associate of Applied Science - Register Nursing

Brazosport College
Lake Jackson, TX

Skills

  • Conflict management
  • Listening skills
  • Microsoft Office
  • Database entry
  • Customer service
  • Team collaboration
  • Professional and mature

Timeline

ACO Annual Wellness Visit RN

Baylor St Luke’s Brazosport Medical Clinics
10.2016 - Current

RN Case Manager

Angels Home Health Inc.
07.2014 - 10.2020

Medical Telemetry Unit Registered Nurse

Brazosport Regional Health Systems
06.2011 - 06.2014

Front Office Assistant

Doctors For The Family
03.2009 - 06.2011

Associate of Applied Science - Register Nursing

Brazosport College

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    <ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)

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Chanelle Fiala